Provides remote system administration support, system maintenance, and operation of a Virtual Desktop Infrastructure utilizing Citrix, VM Ware, and Windows 7.
Utilizes remote login capability to perform analysis on end user account and thick client desktop computers to determine suitability for migration into the virtual infrastructure.
Performs migration of end user account into virtual environment, performs operational check to verify proper operational performance, provides operational overview of virtual service to end user, troubleshoots any problems and ensures end user is left in full operational state.
Using strong interpersonal and customer service skills, will work with customers to resolve desktop problems and service requests such as software installations, remotely, using tools such as SMS, Remote Desktop Connection, and Active Directory.
Position requires experience supporting Windows based desktop operating systems including operational understanding of Windows 7, remote login capability, and an understanding of virtual desktop technologies.
Requires current TS/SCI with poly clearance.
- Use/Knowledge of the Remedy Ticketing system is a plus
- Must have software installation and troubleshooting experience
- Microsoft Exchange knowledge and troubleshooting required
- Use/knowledge Microsoft Office Applications
- Use/knowledge of Active Directory
- Use/knowledge Network and Internet Applications and Protocols
- Must have excellent communication skills with ability to communicate with end users over the phone.
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and two to four years of related experience.
High School Diploma and 6 years experience can be substituted for Bachelors.
No certification is required for this position.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.