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Help Desk Specialist - Maryland

Req #: 125212
Location: Fort Meade, MD US
Job Category: Information Technology
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current

Job Description

 
RESPONSIBILTIES:
- Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
- Provides user notification of receipt of Web- or email-submitted requests.
- Logs and tracks inquiries using service request management database, and maintains history records and related documentation. 
- Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. 
- This position will include account creation, modification, and deletion  

 

REQUIREMENTS:
- Minimum of two years' experience providing support in a Windows environment. Knowledge of a ticketing system such as Remedy.
- Experience with MS Office (Outlook, Word, Excel)
- Highly prefer experience with Active Directory, Network and Internet Applications.
 
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and two to four years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications.
 
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Fort Meade-MD-BALTIMORE


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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