Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
a) OS Expertise: Windows Server 2012, Windows 7, Windows 10
b) Virtualization (Hyper-V)
c) Failover Clustering
d) Storage Area Networks (iSCSI, Microsoft Storage Spaces, Multi-Path IO)
e) Active Directory Administration
f) Group Policy Object Administration
g) Ethernet Networking (IP addressing and subnets, VLANs)
I) Windows Update
j) McAfee Virus Scan
a) Linux experience (CentOS 7)
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and 12 to 15 years of related experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.