Responsible for planning, organizing and managing a project, or series of smaller projects or a definable piece of a larger program for successful completion and performance consistent with contractual agreements. Directs and supervises all support resources for the performance of project assignments and activities. Manages the direction of non-technical, technical or intelligence project through the design, implementation, and testing in accordance with project objectives. Also responsible for acquiring follow-on business associated with assigned projects and for supporting new business development by leading or assisting with proposals. Projects managed are typically of moderate complexity
The Customer is in need of a Project Integrator. Duties to include: - Gathers and coordinates customer IT requirements to facilitate the preparation of Sponsors Annual Operations and Maintenance (O&M), IT Procurement and Full Service Project (FSP) Service Level Agreements (SLA) - Generates customer Cost Projections for all IT services (Data, Voice and Video) - Monitors and provides final approval for IT Procurement and FSPs based on SLA funding and Sponsors estimating tool information - Ensures names of Customer Ordering Reps (CORs) are current in the estimating tool - Proactively reviews customers' monthly billing activity for anomalies - Identifies, investigates, and documents issues that have potential impacts on customer and/or service provider relations - Maintains accurate records of Billing Points of Contacts (Customer Approvers, B&F Groups etc.) - Executes and disburses pertinent Sponsors billing reports to Sponsor customers - Maintains detailed documentation of customer interactions and account status - Proactively monitors SLA burn rates to ensure adequate funding is available - Proactively prepares and coordinates SLA amendments with customers to obtain required funding - Establishes and leverages strong working relationships with customers, as well as other Sponsor service providers - Responds to customer inquiries on IT products and services, inventory and billing through one-on-one meetings, telephone, databases, or e-mail - Provides proactive quality service to internal service areas within the Directorate - Assists customers with IT inventory requirements to include physical inventory inspections and update - Briefs customers on new IT products and services - Works closely with Sponsor B&F Officers and Sponsors partners Finance Officers when analyzing Service agreements and customer billing - Operate effectively in a team environment.EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and 12 to 15 years of experience, including three to five years of supervisory/management experience. Demonstrated on-the-job experience with IT products and services (Data, Voice, and Video) *Demonstrated on-the-job experience Service Level Agreement (SLA) experience * Demonstrated on-the-job experience with Basic Finance and Accounting skills to concurrently manage customer SLAs and multiple Budget Line Items *Demonstrated on-the-job experience with simultaneously managing multiple, competing priorities or projects *Demonstrated on-the-job experience computer skills, including but not limited to Internet and email proficiency, MS Office suite of products *Demonstrated on-the-job experience exhibiting planning skills.ITAHP
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.