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Network Administrator

Req #: 127305
Location: Washington, DC US
Job Category: Information Technology
Security Clearance: Secret
Clearance Status: Must Be Current

Job Description

             

 
POSITION SUMMARY:
 
*             Provide Network support for current and incoming customers by
creating, maintaining , and deleting network accounts, controlling access to
network               resources, including  file access, printers and Personal
Communications devices on non-classified and classified networks. Ensuring
customer access to          the Enterprise Email systems.
*             Provide technical back up assistance and step-by-step solutions to
Tier 2 technicians when required, to remedy network related issues.
*             Create BlackBerry accounts, Assist with the configuration of Apple
and Android devices.
*             Troubleshoot and provide assistance with Microsoft Office products
*             Handle multiple open issues and interface with customers at all
levels with urgency, attention to detail and great enthusiasm.
*             Adhere to Service Level requirements and performance targets while
providing high quality customer service.
 
RESPONSIBILTIES:
 
                Ability to troubleshoot and diagnose printers and BlackBerry
devices, add print and PDA devices to the network
*             Expertise in Microsoft Office and Exchange applications.
*             Knowledge of Remedy.
*             Knowledge of the Blackberry Application Server.
*             Knowledge of Active Directory.
*             A good understanding of File and Print services.
*             Understanding of networking technology at the physical and logical
level including the various supporting services and protocols.
*             Outstanding oral communication skills.
*             Outstanding customer service skills.
*             Ability to handle high priority problem calls and interface with a
variety of clients while accurately documenting technical issues and steps
taken to               resolve them.
*             Strong organizational skills with the ability to manage priorities
and workflow in a fast-paced environment.
*             Versatility, flexibility, and a willingness to work within
constantly changing priorities.
EDUCATION & EXPERIENCE:
 
 
*             CompTia Security + and Microsoft Server level certifications.
                Four years of Service Desk or a combination of college and work
experience.
*             CompTia Security + and Microsoft Server level certifications.
 
 
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Washington-DC-WASHINGTON DC


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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