With a wide range of knowledge, maintains data files and control procedures for a complex system of networked computers or for a single group of microcomputers linked to a host workstation, or mainframe. Responsible for system security and data integrity. Assigns passwords and monitors use of resources, backs up files as required and responds to management requests for information.
Provide support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.
Provide second level problem identification, diagnosis and resolution of problems. Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Provide support for the escalation and communication of status to agency management and internal customers.
Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications user's manuals, special reports, or any other customer deliverables and documents. Conducts research to ensure the use of proper technical terminology.
WINDOWS support experience.
Microsoft Windows Support, specifically supporting Active Directory based hosts.
Support and maintenance of DNS, WINS, Group Policy, and Exchange and patch management, etc.
EDUCATION & EXPERIENCE:
Typically requires Bachelors degree and 5 to 7 years experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.