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Service Center Queue Coordinator

Req #: 131387
Location: Fort Meade, MD US
Job Category: Information Technology
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current

Job Description

 
As a fully competent specialist, you will manage the ticketing system for issues with proprietary databases, software, and systems. 
You will independently verify and categorize a variety of requests and determine the best course of action for resolution based on your technical knowledge of mission critical systems. 
Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in/first-out.
You will manage multiple activities simultaneously, ensuring requests are complete, adequately routed, and maintain the required documentation to meet Service Level Agreements.
 
Position requires:
- Ability to independently prioritize work of others and monitor multiple actions

- Knowledge of ticketing systems, such as Remedy

- Knowledge of Windows and/or Unix environments

- Experience with MS Office

- Excellent organizational skills and ability to adapt to frequently changing work volumes.

- Must have current TS/SCI poly clearance

 
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent, and five to seven years of related experience. Technical certification(s) is a plus.
 
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Fort Meade-MD-BALTIMORE


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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