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Communications Specialist - Full Performance

Req #: 131491
Location: Arlington, VA US
Job Category: Communications
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current

Job Description

Full Performance Communication Specialists produce communication products and activities that align workforce knowledge, attitudes, and behaviors with organizational goals. This work is located at the directorate, mission center, and office level. Incumbents in this position, under general supervision, may be responsible for: generating print and digital content, managing content on digital platforms, evaluating communication activities, conducting audience research, and organizing events. This work requires strong organizational and production skills and the ability to apply them to strategic objectives. Incumbents may be matrixed between organizational offices and the Office of Public Affairs, providing connectivity between the two. Relevant subject matter is moderately to highly complex and involves coordination across stakeholders in multiple components. 
Duties and Responsibilities:
- Know Audience

- Develop strong understanding of internal audiences, and use this knowledge to ensure tone, language, and format of internal communication is easily accessible to and read by a range of staff groups

- Build audience insight using appropriate tools to monitor content and listen to conversations on key channels including social media

- Gather and analyze evidence to understand user needs and appetite for products

- Understand the range of employee insight sources (both quantitative and qualitative) available within the organization

- Gather insight on staff communication usage, needs, and preferences

- Use data to inform selection of internal communication channels

- Evaluation & Measurement

- Support the design and delivery of techniques to assess the effectiveness and impact of communication

- Review existing sources of insight (including previous communication activity) to understand the overall context for communication and audience influencers

- Use insight to identify target audiences and partners, support decision making and help inform the overall communication approach

- Monitor, summarize, and provide analysis of communications activities, including digital communications

- Advise on, analyze, and support the implementation of feedback mechanisms (quantitative and qualitative) to measure employee engagement and effectiveness of internal communication

- Provide key metrics to the Office of Public Affairs

- Generate Content

- Write clearly in plain, simple, clear, concise, accurate language and check work for spelling and grammar

- Express ideas effectively, both orally and in writing

- Design and develop engaging, targeted content and messages suitable for use across a range of channels

- Deliver online events including live chats, broadcasts, blogs, and microblogs

- Have practical understanding of digital tools including SharePoint and Wordpress content management systems

- Have a practical understanding of organizational functions, roles, and communication requirements to enable the design of tailored content

- Select appropriate visuals to improve the impact of communication (for example, photography and infographics)

- Have good understanding of accessibility and usability issues; create content that meets accessibility and usability requirements

- Support delivery of communication content and staff events, ensuring products are delivered to a high quality

- Deliver corporate messages to local audience in appropriately tailored manner

- Project Management

- Demonstrate an understanding of the communication objectives and how these support customer objectives

- Develop outline communication plans, identifying the most effective channels and tools to engage audiences and maximize reach

- Organize staff events that advance communication objectives; may include a range of tasks related to logistics and content

- Align internal communication to key change program delivery milestones

Required Qualifications:
- TS/SCI with Polygraph

- Three years of relevant experience.

- Bachelor's degree in any field (degree in communications, journalism, marketing, or public relations preferred), or High school diploma/GED plus five years general work experience, or Service in the US Armed Forces with an honorable discharge

- Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives.  Must be able to sit or stand for extended periods of time.

Desired Qualifications:
- Knowledge of Microsoft Office Suite applications (Outlook, Word, Power Point, Excel), Photoshop, SharePoint

Knowledge, Skills and Abilities:
- Strong interpersonal communication and customer service skills

- Ability to research and draft original content for a variety of channels and audiences

- Knowledge of project management practices

- Strong organizational and time management skills

- Ability to implement quantitative and qualitative evaluation tools

- Ability to analyze performance metrics, and quantitative and qualitative evaluation data

- Experience using web content management systems including Wordpress and SharePoint

- Experience organizing moderately complex events

- Thorough knowledge of Microsoft Office Suite, including Excel and PowerPoint

- Proficiency in Microsoft Office Visio

- Proficiency in Photoshop; able to crop and size images and adjust color

- Ability to develop products that meet ADA 508 requirements

- Familiarity with usability principles

- Proficiency using digital channels including live chats, blogs, and microblogs

- Ability to create Excel spreadsheets and graphics to represent data

- Ability to work in a matrixed environment


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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