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Junior Help Desk Specialist

Req #: 131747
Location: Washington, DC US
Job Category: Information Technology
Security Clearance: Secret
Clearance Status: Must Be Current

Job Description

POSITION SUMMARY:
Under immediate supervision, provides support for help desk personnel in the organization; interfaces with multiple levels of users concerning first level needs.
 
RESPONSIBILTIES:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Interfaces with carrier representatives to obtain pricing, service selection, and billing information. Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
EDUCATION & EXPERIENCE:
Typically requires high school diploma or equivalent, and zero to six months of related experience.
 
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Washington-DC-WASHINGTON DC


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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