With a wide range of knowledge, reviews, analyzes, evaluates and maintains an organization's telecommunications and data network systems. Designs, develops, and tests of telecommunications software and hardware solutions. Provides customer training of the telecommunications features and functionality. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Responsible for promoting, improving, maintaining and supporting all telecommunications services and/or system. Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed. Develops or assists in the development of standards for carrier service and equipment. Prepares or ensures that appropriate telecommunication documentation exists, including operational instructions. Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems. Serves as a liaison to users, departments and vendors by providing the expertise on all aspects of telecommunications services and systems used throughout the organization. Assists and/or leads in all service / system upgrades while being a team player involving telecommunications and networking projects. Performs analysis in determining business process improvements utilizing the telecommunication systems. Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues. Participates in developing the architecture of the organization's external communication components. Research and recommends available and emerging voice, data and video communication technologies to recommend future implementations. Provides guidance and work leadership to less-experienced analysts. May review the work of others and be able to detect errors or needed modifications. Works closely with network administrators on communication and connectivity projects and maintenance. Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. Installs and tests communication equipment.
EDUCATION & EXPERIENCE:
Requires a Security+CE certification and CCNP Voice. 8+ years of directly related experience supporting Cisco Unified Communications Manager OR Bachelor's degree in related discipline with 6+ years of equivalent experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.