As an emerging expert, identifies, develops, and supports complex product/service solutions requiring a blend of sales and technical expertise. Interacts with mid-level management at customer sites to assess major business processes and address product/service needs. Involved in the overall sales process, pre-sales, the closing of sales, and post-sales support. Serves as a team leader and provides guidance to less experienced engineers.
Identifies, develops and supports complex specifications for product/service applications as well as performance requirements needed for required applications. Oversees installation to see that product/equipment are installed and functioning according to specifications. Tests to make sure that the product/service solution has the capability to carry out desired functions. Coordinates with management to ensure that proper training is provided to workers to implement operating procedures, safety protocols, and to avoid system malfunctions. Coordinates resolution of product/service issues, upgrades, and problems. Sets schedule of procedures and maintenance tasks as required to maintain product in prescribed condition. Tests alternative techniques and methods; recommends changes in procedures or product as necessary. Coordinates training sessions, seminars, and continuing education to stay abreast of new technical developments. Provides technical information and training to workers in other departments, such as marketing and legal, as well as engineering and production staff. Participates in and may lead joint development of system concepts with appropriate members from engineering division. Develops system cost estimates that reflect the organization/clients current ability to purchase, design and build, and writes the descriptive document that adequately describes the scope of the proposed system to the customer and to the engineering and project team members. Responsible for conceptual development, preparation of cost model and writing detailed technical proposals for all types of product/service applications. Involves key members of engineering management in cost models and conceptual layout, in projects where technical complexity is large. Assists engineers and other technical staff in design and development of products, systems, processes and equipment by analyzing technical problems and working closely to customer specifications. Involves third party vendors and suppliers in the quoting process, where necessary. Travels to the customer's site to assist in project or product development, working with engineering design specifications, objectives and standards. Participates in sales presentation activities for key prospects and develops and delivers presentations to customer's mid-level management.
EDUCATION & EXPERIENCE:
Must possess and maintain valid CS/IA certification and Security +CE. 8+ years of equivalent experience OR a Bachelor's degree in related discipline and 6+ years of equivalent experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.