Identifies, assesses, and evaluates moderately complex product/service solutions requiring a blend of strong sales, marketing, and technical skills. Coordinates resolution of product/service issues, upgrades, and problems. Interacts with management at customer site to assess major business processes and address product/service needs. With a wide range of knowledge participates in the overall sales process, pre-sales through post-sales support. Participates in sales presentation activities and develops and delivers presentations to customer's management.
Develops specifications for product/service applications as well as performance requirements. Prepares cost analysis for integrating new machinery and equipment into the manufacturing process. Coordinates with management to ensure that proper training is provided to workers to implement operating procedures, safety protocols, and to avoid system malfunctions. Participates in training sessions, seminars, and continuing education to stay abreast of new technical developments. Provides technical information and training to workers in other departments, such as marketing and legal, as well as engineering and production staff. Participates in joint development of system concepts with appropriate members from engineering division. Develops system cost estimates that reflect the organization/clients current ability to purchase, design and build, and writes the descriptive document that adequately describes the scope of the proposed system to the customer and to the engineering and project team members. Responsible for conceptual development, preparation of cost model and writing detailed technical proposals for all types of product/service applications. Involves key members of engineering management in cost models and conceptual layout, in projects where technical complexity is large. Assists engineers and other technical staff in design and development of products, systems, processes and equipment by analyzing technical problems and working closely to customer specifications. Involves third party vendors and suppliers in the quoting process, where necessary. Travels to the customer's site to assist in project or product development, working with engineering design specifications, objectives and standards. Provides sales presentations to customer personnel, when required.
EDUCATION & EXPERIENCE:
Must possess and maintain valid CS/IA certification and Security+CE. 5-8 years of equivalent experience OR a Bachelor's degree in related discipline and 4+ years of equivalent experience.
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.