Utilizes systems and application monitoring and management tools to recognize real or potential service quality issues within the managed environment.
Interacts effectively and directly with both IT users and other IT support resources to efficiently and effectively resolve technical issues.
Provide system administration support in a multi-platform environment. Support users primarily over the phone or provide deskside support to local users through ticket routed to the support desk. Perform remote system troubleshooting and administration. Responsibilities will also include updating the internal ticketing system and possibly routing for the next level of service. Operational support is in a 24x7 environment. Candidate may be subject to working days as well as working under a shift schedule.
EDUCATION & EXPERIENCE:
Typically requires bachelor's degree or equivalent.
Position requires five to seven years of experience in systems administration.
- Providing deskside or phone support to local users.
- Experience using a ticketing system such as Remedy or ServiceNow.
- Remote troubleshooting and systems administration.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.