CACI Enterprise IT Operations has an opportunity for a Network / Telecommunications Technician to support the performance of a large and complex IT enterprise program.
As one of the program's Network / Telecommunications Technician some of your duties are outlined below:
-With a wide range of knowledge, reviews, analyzes, evaluates and maintains an organization's telecommunications and data network systems.
-You will assist in planning, evaluating, and/or coordinating the installation of local and/or remote data and voice communications equipment, such as, terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers.
-Provide regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems.
-Responsible for promoting, improving, maintaining and supporting all telecommunications services and/or systems.
-Assist in the designs of networks or portions of networks that include selection of hardware and software packages.
-Assist in network reconfiguration and help to ensure that all network control programs satisfy the communications needs covering both the hardware and software installed.
-Develop and/or assist in the development of standards for carrier service and equipment.
-Prepare and/or ensure that appropriate telecommunications documentation exists, including operational instructions.
-Assist in all service / system upgrades while being a team player involving telecommunications and networking projects.
-Assist in the analysis in determining business process improvements utilizing the telecommunication systems.
-Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues.
-Install and test communication equipment.
-Research and recommend available and emerging voice, data and video communication technologies to recommend future implementations.
-Work closely with network administrators on communication and connectivity projects and maintenance.
-Use knowledge of current systems to promote beneficial capabilities and leverage use of the system's features.
-Rely on extensive experience and judgment to plan and accomplish goals while performing a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. May review the work of others to be able to detect errors or needed modifications.
Education and Experience:
-Typically requires Bachelor's degree in Computer Science or a related discipline and 5 to 7 years of experience.
- IT ticket management system experience; preferably with ServiceNow.
- Experience with large scale enterprise IT contracts.
- Ability to lead a small team of junior technicians in executing project design, install, troubleshooting, and maintenance tasks.
- CompTIA Security + certified
- ServiceNow certification
- Experience with IT customers within the Department of Defense
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Up to 75% travel may be required.