CACI is looking for full-time Customer Service Representative-Full Performance to join our dynamic team in providing a wide range of support to our government customer.
Our contracts offer a diverse selection of labor categories, job types, and locations within the Washington metropolitan area with competitive benefits, salaries and internal growth opportunities (e.g., career advancement opportunities, professional training, and tuition reimbursement.)
For additional information regarding CACI’s outstanding benefits and career developing tools, please visit www.CACI.com.
A Day In the Life:
As a Customer Service Representative, a typical day might include the following:
Researching and answering customer functional area (e.g. travel, IT, Finance, HR) questions via phone or email
Anticipating a caller needs and recommend additional information to allow the customer to be more efficient and effective
Providing guidance and assisting a customer to navigate documents, systems, web resources, and self-service tools.
Keeping the customer informed on the status of any open actions.
Creating, updating and analyzing call metrics to recommend call center performance.
TS/SCI with Polygraph
Four years of customer service, call center or administrative support experience
Strong communication skills (listening , oral, and written)
Ability to elicit information from the customer to derive the true issue
Ability to research and identify solutions to the customer issue
Nice to Haves:
Experience with Customer Relationship Management (CRM) software and automated distrusted call systems
Experience with Microsoft Office software
Working knowledge of Sponsor accounting system, and contract request, working capital fund, OGA funding, and customer support applications.
Working knowledge of IGTC processes and procedures.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.