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Customer Service Representative-Full Performance

Req #: 200906
Location: Fairfax, VA US
Job Category: Service Contract Act
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current

Job Description

CACI is looking for full-time Customer Service Representative-Full Performance to join our dynamic team in providing a wide range of support to our government customer.  

Our contracts offer a diverse selection of labor categories, job types, and locations within the Washington metropolitan area with competitive benefits, salaries and internal growth opportunities (e.g., career advancement opportunities, professional training, and tuition reimbursement.)  

For additional information regarding CACI’s outstanding benefits and career developing tools, please visit www.CACI.com.

A Day In the Life:

As a Customer Service Representative, a typical day might include the following:

  • Researching and answering customer functional area (e.g. travel, IT, Finance, HR) questions via phone or email
  • Anticipating a caller needs and recommend additional information to allow the customer to be more efficient and effective
  • Providing guidance and assisting a customer to navigate documents, systems, web resources, and self-service tools.
  • Keeping the customer informed on the status of any open actions.
  • Creating, updating and analyzing call metrics to recommend call center performance.

Must Haves:

  • TS/SCI with Polygraph
  • Four years of customer service, call center or administrative support experience
  • Strong communication skills (listening , oral, and written)
  • Ability to elicit information from the customer to derive the true issue
  • Ability to research and identify solutions to the customer issue

Nice to Haves:

  • Experience with Customer Relationship Management (CRM) software and automated distrusted call systems
  • Experience with Microsoft Office software
  • Working knowledge of Sponsor accounting system, and contract request, working capital fund, OGA funding, and customer support applications.
  • Working knowledge of IGTC processes and procedures.

Company Description:


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.


 

Job Location

US-Fairfax-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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