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PKI Help Desk

Req #: 201380
Location: Hanover, MD US
Job Category: Information Technology
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current

Job Description

What You’ll Get to Do:

This position is for personnel to staff the Ticket Management team, which issues, maintains and revokes public key certificates.  Specific tasking will include coverage in the following areas:

  • Responsible for analysis and resolution of IT hardware and software issues
  • Issue PKI PINs, assist with downloads, revocations of PKI certificates and troubleshooting for users.  Also perform basic troubleshooting for Server certificates or gather information in regards to server certification problems for escalation to the next level (e.g., Tier III)
  • Maintain attention to the security of the technical environment
  • Maintain, hand out and take returns of RSA tokens for users from each kiosk at the customer site in support of DoD Scorecard and STE/STN (CDPID) mission requirements.
  • Issuance of DoD PKI software PKI certificates on the Unclassified network and National Security System (NSS) Token with PKI certificates on the SIPRNet network.  Also issue Server certificates for both networks.
  • Provide Tier 2/Tier 3 ticketing support for all customer-facing services (including CASPORT, Gatekeeper, DRM, and IAA Service Provider).
  • Explain issue resolutions to both internal and external customers.
  • Work independently as well as closely with senior Computer Science personnel to provide technical support and assistance in limited phases of any of the specialized functions (systems analysis, equipment analysis, programming) in the career field, or in the installation and/or operation of data processing systems.

    You’ll Bring These Qualifications:

  • TS/SCI Clearance with polygraph
  • Bachelor’s Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines plus 3 years System Administration experience.  An additional 4+ years of System Administration experience may be substituted for the degree for a total of 7 years.
  • 2 years experience with PKI authentication services
  • Knowledge or skill relevant to basic computer operations
  • Attention to detail and time management
  • Excellent communications skills (via telephone, email or other applications)

    These Qualifications Would be Nice to Have:

  • Ability to work independently to triage issues and prioritize tasks
  • Strong organizational and time management skills, including the ability to multi-task and work independently with minimum supervision to meet deadlines

    What We Can Offer You:

    - We’ve been named a Best Place to Work by the Washington Post.

    - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

    - We offer competitive benefits and learning and development opportunities.

    - We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

    - For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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