Customer Service & Information Technology Officer (TS/SCI w/Poly)
Req #: 201428
Location: Mclean, VA US
Job Category: Information Technology
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must Be Current
What You’ll Get to Do:
As the Customer Services and Information Technology Officer (CSITO) you will have the opportunity to positively impact the end-user experience and affect change across the enterprise by providing problem resolution for technology products and/or applications. You will develop and enhance a centralized technology customer service center identifying, analyzing, and implementing process changes.
More About the Role:
Manage the transition of IT service and infrastructure initiatives; providing technical guidance and direction to component close support teams for all new and component specific applications and deployments.
Recommend and implements process changes.
Assess and coordinate customer impact of multiple, sometimes conflicting deployment schedules to the standard operational environment and exercises authority to proceed, delay, or cancel deliveries.
Propose and review new concepts, program plans, and/or policies to provide substantive input that guides implementation, including writing security plans, MOUs, and SLAs.
Seeks to improve the processes of IS services. Identifies opportunities for new or more efficient application of the organization’s technological capabilities.
Engage with service providers or close support team members for data in support of root cause analysis.
Coordinates the worldwide implementation of IT and security policies that impact IT infrastructure.
Provides input on proposed policy documentation that incorporates mission partner as well as service provider impacts.
Gathers and analyzes data; investigate issues and brief all levels of management on findings and design survey processes to collect customer feedback.
Coordinate the transition of IT service and infrastructure initiatives.
You’ll Bring These Qualifications:
Top Secret clearance with polygraph is required.
Extensive knowledge and experience with Microsoft systems engineering and providing support to those systems (O&M)
Windows group policy design, implementation and troubleshooting
Extensive experience with Windows XP Professional; Active Directory; and VMWare design and O&M
Ability to convey technical designs, ideas, and results to non-technical audiences and provide briefings to high-level government personnel
Author documents (reports, briefings, etc.) to support customer missions.
Apply the engineering design process to discover innovative methods to solve technical problems to meet client requirements
Possession of excellent oral and written communications skills
Possession of excellent analysis and critical thinking skills
Ability to work independently as well as within small and large groups
Capable of preparing and presenting professional briefings
Ability to work independently and with a team
Bachelors Degree in Technical / IT related field and typically 10+ years work experience and 6+ years specialized experience
Professional certifications desired
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.