Senior Customer Service Financial Systems Support Analyst
Req #: 201785
Location: Dayton, OH US
Job Category: Information Technology
Security Clearance: Secret
Clearance Status: Must be Obtainable
We need a talented individual to fill the role of Senior Customer Service Financial Systems Support Analyst in the Dayton, OH (WPAFB) area. In this position, you will be responsible for a variety of activities to include, but not limited to, providing functional Financial Management support to our Customer along with account management of legacy Air Force Financial Management systems.
Bachelor’s Degree in a related field + 4 years of related experience (or 7 years’ experience without degree).
Ability to provide subject matter support in multiple environments through management and maintenance of Roles, Responsibilities and User Accounts.
Ability to train users on systems, troubleshoot and track problems and/or trouble tickets.
Strong customer service, interpersonal, and communication skills (both written and verbal).
Good organizational, time management and problem-solving skills.
Ability to work accurately and meet deadlines independently, as well as part of a team.
Candidates must be U.S. Citizens and have the ability to obtain a Secret Security Clearance quickly.
Customer Service Help Desk Experience.
Current Secret Clearance
Knowledge of Serena Business Management Software or related Help Desk ticketing system
Air Force Financial Management system experience [Systems include: Automated Business Services System (ABSS), Automated Funds Management (AFM), Commanders’ Resource Integration System (CRIS), Defense Enterprise Accounting Management System (DEAMS), Job Order Cost Accounting System (JOCAS II), LeaveWeb, and/or FMSuite].
Strong problem-solving, analytical and communication skills.
Knowledge of GAO, OMB, OUSD(C), DFAS and Air Force FIAR strategy, guidance and processes; to include the “Green Book” and the “Blue Book”
Patient and adept at working with end-users with varying levels of technical knowledge.
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