The primary function of the position is to perform customer outreach following the ISO 20000 Business Relationship Management process. The position will act as a liaison among the various DOJ agencies working cooperatively to promote the services offered at DOJ OCIO and DOJ Law Enforcement services.
Responsibilities and Duties:
Organize, attend, take meeting notes, and/or participate in meetings.
Develop slide decks and facilitate the organization at meetings.
Responsible for developing and implementing all outreach and customer relations. This can be done through a combination of personal contacts, mass mailings, emails, surveys.
Working senior customer leaders to identify and engage customers throughout the life cycle as needed.
Establish and maintain effective relationships with agencies and entities.
Establish, record, and review metrics and provide analysis.
Performs and facilities all communication, outreach, etc.
Required Experience and Education:
Bachelor’s Degree (BA/BS) or equivalent experience and a minimum 5 years of related work experience in law enforcement FBI CJIS programs.
Strong interpersonal, written, and oral communication skills are required. Must have the ability to effectively prepare and present information to various groups.
The ability to work independently or with others to manage multiple tasks with minimal supervision is essential.
Strong user knowledge of PowerPoint and preparing briefs.
Experience in scheduling and coordinating meetings. Taking meeting minutes.
Must be able to identify, capture, and analyze metrics.
Worked with customers to help troubleshoot issues and resolve customer dissatisfaction.
Experience in mediation and conflict resolution techniques.
Proficient in Microsoft Office Suite.
Data analysis experience.
Must have proficiency with ISO 20000
Experience with Remedy.
BRMI certified a plus
Experience with Saleforce or Microsoft BRM tool a plus