This role is for the tech savvy individual who receives satisfaction when working one on one with people. The Close Support Specialist is responsible for receiving, coordinating, analyzing, tracking and resolving multiple customer requests. The support to be provided will encompass a full customer suite of applications, office-specific databases and other specialized applications and services. Troubleshooting basic end user issues on various software applications, hardware, network and provide basic desktop support.
More About the Role:
Diagnose and resolve computer-related problems
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Coordinate customer requirements with the network team
Assist with the implementation of hardware/software upgrades and deliveries and reporting unresolved problems to appropriate technical personnel through customer tool
Provide technical support on hardware and software
Provide one one-on-one consultation and training
Perform sensitive data access control and account administration coordination
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Installs, configures, and upgrades computer hardware and software.
Provides end-user software troubleshooting and support.
Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Participates in special projects as required.
You’ll Bring These Qualifications:
Ability to document, research, identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
Professional and consultative manner
Work effectively in a team setting and possess a keen sense of urgency
Ability to document, research, identify and solve technical problems on initial call and/or triage where appropriate for resolution.
Ability to learn and grown in progressive environment
Ability to present complicated technical issues with clear easy-to-follow solutions and path forward
Demonstrated excellent written and oral communication skills
Ability to utilize customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, applications/systems, functionality, and training on software and/or hardware products as it relates to customer's
Position requires the ability to maintain a Top Secret / SCI with Polygraph US government security clearance.
These Qualifications Would be Nice to Have:
Ability to provide technical software, hardware and network problem resolution, making independent decisions by performing question/problem diagnosis
Experience developing working relationships w/functional groups and customers to meet established service level goals
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.