Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) ranging from simple desktop to more complex integrated AV systems.
Provide first line fault monitoring on the customers networks making best use of available network management tools.
Identify, isolate and classify network faults identified either manually or via available network management tools.
Receive, confirm, and classify network reported faults identified by customers or performance management tools.
Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software
Take responsibility and ownership of any identified network or customer reported faults and monitor all actions taken to resolve the faults
Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
Document incidents, including opening case, updating with current status and timely closure. Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment
Candidate must have knowledge of video streaming technology.
5+ years’ experience in VBrick video streaming product.
5+ years’ experience in video conferencing product, specifically Polycom VTC products.
Have knowledge for VCS products and how they are used a firewall traversal.
Candidate must have strong networking background to be able to troubleshoot complex network issues.
Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.
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More About the Role:
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You’ll Bring These Qualifications:
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These Qualifications Would be Nice to Have:
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What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.