The Help Desk Engineer will be responsible for supporting customers who are integrating Identity and Access Management (IdAM) services. The candidate will provide integration support to customers for PKI, Multi-factor Authentication (RSA Tokens), Secure Token Services (STS), and/or RESTful Attribute services. Support will be provided in a variety of methods not limited to e-mail, phone, and forward-deployed (i.e. desk side). The candidate may also provide systems engineering support to customers to assist with their security design to meet accreditation standards.
You’ll Bring These Qualifications:
Familiar with PKI, Multi Factor Authentication, Secure Token Servicesand/or RESTful service integration.
Knowledge of the help desk tracking tools (e.g. JIRA, Request Tracker (RT) and/or Redmine)
Must be able to analyze system applications and perform troubleshooting
Strong ability to multi-task and serve multiple customers at one time
Ability to work independently – must be a self-starter
Excellent oral and written communication skills – able to clearly communicate instruction and guidance to customers
Good interpersonal skills – able to interface professionally and work in a team environment
Assist with educating/training customers on software deliveries
Ability to modify wiki sites, blogs, XML/HTML and write technical documentation to support customers
These Qualifications Would be Nice to Have:
Experience with phone and desk-side customer support
Experience providing training support for customers Experience with multiple Application Servers and containers
Experience with web, SOAP, and RESTful services
Systems Engineering experience
Familiar with SQL and basic database querying abilities
Familiar with LDAP and/or Active Directory
Ability to assist with understanding and defining customer needs
This position maps to System Administrator B labor category on the Middleware III contract, which includes the following qualifications:
TS/SCI Clearance with polygraph
Bachelor’s Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines.
5 years System Engineering experience.
An additional 4+ years of System Engineering experience may be substituted for the degree for a total of 9 years
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.