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Business Analyst 2

Req #: 203071
Location: Reston, VA US
Job Category: Information Technology
Security Clearance: Public Trust
Clearance Status: Must be Obtainable

Job Description

Under minimal supervision, assists in developing and defining systems scope and objectives through research combined with a basic understanding of business systems and industry requirements. Interviews personnel from functional user area under study to learn general purpose of systems and information requirements of positions involved in the data flow. Analyzes business and user needs, documents requirements and revises existing system logic difficulties as necessary under direction of more experienced Business System Analyst personnel.

Job Responsibilities:

  • Provides help desk support to users on client financial applications and systems.
  • Respond to end user service requests via Sponsor’s designated tool.
  • Provide Tier 1, 2 and 3 level support to users with questions on financial system functionality providing accurate and quality responses.
  • Identify and recommend improvements to processes, to include unique or recurring customer problems.
  • If necessary, document and update business processes in SOPs.
  • Documents, tracks, and monitors problems/questions to ensure a timely resolution.
  • Establish a high level of personal credibility and build strong relationships with contract and government personnel.
  • Advise/educate customers to ensure a complete solution to their service questions

Education and Experience:

Typically requires a Bachelor’s degree in a related field and/or a minimum 3-5 years of related experience.

Job Location

US-Reston-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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