The Systems Analyst II role must demonstrate the ability to work independently or within a team. Additionally must demonstrate strong skills in oral and written communication with customers, internal or external team members. They must also possess the ability to successfully work with concurrent deadlines and multiple priorities.
The Systems Analyst II role must possesses specialized experience in providing support for business software solutions or IT systems. They must have experience working directly with customers to analyze and resolve issues.
Additional duties include, but are not limited to the following:
Provide user support for both technical and functional issues as it relates to the SPS Suite of Software
Leverage all resources to research customer issues
Ability discern when to escalate customer issues
Act as a support role to senior team members in order to research and resolve complex customer issues.
Support includes the analysis of customer-hosted systems which contain relational databases.
Requires the creation of detailed SQL database scripts to retrieve data, conduct an analysis of the customer data, and prepare a manipulative SQL database script to correct the offending data.
Analysis of hosted systems acting as intermediate translational systems which process inbound and outbound data.
Review of hosted system log files, XML structured file analysis.
Additional support of multiple Federal agencies, including the Dept of Justice as well as the Federal Deposit Insurance Company. The analyst must be able to readily transition between these varied support roles within a given workday. The agency support provided is related to litigation proceedings, through systems hosted by CACI for use by external end users. These document management and repository systems contain sensitive and confidential records which require multiple levels of security and proper handling. Analyst must submit to being investigated by the respective agencies and receive a favorable investigation outcome.
Education and Experience:
Typically Requires Bachelor's Degree or equivalent and two to four years of related experience.
Position requires DOJ MBI investigation and must be obtainable.
Candidate must also obtain a favorable investigation conducted by the FDIC security group.
Preferred qualifications also include either education in foundation-level knowledge in software programming languages and Structured Query Language (SQL) and related technology.