The Distributed Learning Program provides cradle to grave support for more than 365 National Guard Classroom locations across the US States and Territories to include system design, procurement, integration, onsite installation, remote and onsite troubleshooting and periodic system upgrades.
This position provides onsite and remote server, VMware and desktop support for the Army National Guard’s Distributed Learning Program (DLP). This position will also entail integrating and configuration of HP servers, Dell workstations, VMware, Windows operating Systems and printers. Working knowledge of CISCO routers and switches is a plus. The candidate will work closely with a team of System Engineers and the Enterprise Network Operations Center, Program and State Information Assurance teams, and various other groups within the program. The position involves 50% travel to the remote sites for classroom installations and hardware refresh efforts. The candidate must be able to handle an aggressive fielding schedule.
Primary responsibilities include:
Server and workstation hardware/software integration and configuration
Help Desk duties to include support/troubleshooting trouble tickets via phone or VTC
VMware software support and configuration
Windows operating system support
Creation of technical documentation
Active Secret clearance (required)
VMWare desktop configuration and support
Thin Client operations
Server configuration and administration
Help Desk experience
Server, desktop, VMware and Windows OS support: 4 years +
DOD 8570 Compliance required/must be able to obtain within 90 days upon hire: