CACI is in search of a Workflow Project Manager to support the Analytics Division of the Defense Industrial Base (DIB) Collaborative Information Sharing Environment (DCISE) Directorate at the Defense Cyber Crime Center (DC3). Working with the Cyber Analysts as well as the Government and Contract Leadership, the Workflow Manager will be the gatekeeper responsible for assigning and tracking production of DCISE products to ensure strict adherence to meet or exceed standards. Position will require strong written and verbal communication skills reporting status updates of work performed. Candidate must be able to learn standardized processes and procedures quickly with a drive process improvement. This successful candidate will work well under shifting demands and tight deadlines as an integral member of the production team.
More About the Role:
The successful candidate will have the following:
Process incoming incident information in accordance with DCISE procedures
Assign tickets based on analyst workload
Maintain continuous oversight of work in progress to ensure timely completion
Maintain constant communication with analysts regarding day-to-day workload for ticket assignments
Identify ticket(s) similar in nature and the best plan of action for ticket assignment
Ensure ticket owners are entering appropriate information in tickets based on Standard Operating Procedures (SOPs)
Develop a thorough understanding of the current DCISE processes, identify patterns and trends, and provide workflow process improvement recommendations
Provide DCISE leadership with production data and metric reports
Other related duties as assigned
Experience using a workflow ticket or issue tracking system
Experience tracking metrics and creating/generating reports
Ability to learn quickly with a demonstrated track record of meeting deadlines
Strong interpersonal and problem-solving skills
Meticulous attention to detail, organizational, and time management skills
Experience engaging/interacting/collaborating at all levels of an organization
Proficient with Microsoft Office Suite
Experience with Atlassian JIRA
Basic understanding of, or a desire to learn, cyber security operations
Experience working through process improvement models (CMMI, Six Sigma, etc)
Experience working with contractual service level agreements
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.