The candidate shall perform the engineering design, testing, implementation, and validation of USCIS IT infrastructure systems with an overarching system engineering function used to guide and direct the overall value and effectiveness of the system. This function shall provide support to further refine and improve on the solution as technology, business needs, and the USCIS IT infrastructure mission evolve.
Responsibilities include, but are not limited to, such tasks as the following:
Enterprise Data Center Consolidation
Enterprise Cloud based solutions
Enterprise Unified Communications
Next Generation Endpoint and Mobility operating systems
Directory and Messaging services
Enterprise Network and Compute configuration standards development
Enterprise Network and Compute management development
Enterprise Backup and archive design and solutions
Enterprise Mobility solutions development
Enterprise Management, configuration, and tools standardization
Network (WAN/LAN) standards or changes
Participation in DevOps design and implementation teams
Support for Engineering and DevOps Integration (SPEDI) HSCCG-15-R-0000530
The Contractor shall perform the following types of architecture and engineering projects:
Assess current architecture and engineering processes and provide recommendations on To-Be process in order to establish an efficient and effective repeatable methodology for architecture and engineering solutions from concept to delivery of operations.
Provide technical consulting services which include but are not limited to an average of 50 projects per year.
Attend meetings with stakeholders to better understand requirements and provide recommendations for solution.
Review and/or assist with the development of technical documentation for viability and interoperability of solutions within the USCIS Infrastructure
Provide cost estimates and Level of Effort (LOE) assessments based on information provided via the Infrastructure Service Request (ISR) process to an estimated 60 requests per year
Provide architecture and engineering services associated with development of enterprise standards for Network (Wide Area Network and Local Area Network), Directory and Network Services (e.g. Active Directory, NTP, DNS, etc.), and Compute Infrastructure (e.g. Server/SAN)
Provide architecture and engineering services in the development of standards for all telecommunication, Local Area Network (LAN), Wide Area Network (WAN) circuits and connectivity to DHS systems with Government organizations and designated DHS business partners.
Provide architecture and engineering services in the development of standards for switches, routers, Riverbeds, servers, voice systems and video systems.
Provide architecture and engineering services in the development of standards for Continuity of Operations (COOP) and Disaster Recovery (DR) to ensure USCIS mission critical functions and capabilities are not lost or diminished during periods when services or other DHS components are unavailable
Develop a lean framework and standard for workstation and server image configuration and implementation
Work with vendors to assess and determine how products and/or solutions meet requirements provided by Government stakeholders
Design a standard architecture for the USCIS environment including DHS data centers by utilizing state-of-the-art data center technologies consistent with industry best practices to include network, compute, security, and management solutions and process ensuring all DHS security requirements are taken into consideration.
Provide architecture and engineering services in the development of standards for an efficient and robust infrastructure Security Architecture that aligns with the DHS security architecture. The contractor shall abide by and follow all USCIS, Government, and DHS directives regarding the selection of security products, the configuration and hardening of operating systems, and for all security related systems
Provide recommendations for new products and technology for supporting all layers of the IT infrastructure architecture based on testing and technology vetting to be performed at USCIS TAC Support for Engineering and DevOps Integration (SPEDI)
Ensure cross-functional, cross-branch and cross-division communication and cooperation to meet the goals of each transition project, including minimizing impact on the USCIS users of the services
Provide Unified Communication architecture and engineering support to include designing, conducting market research and documenting video capabilities needed based on requirements.
Provide recommendations to the Government for acquiring Unified Communication hardware and software and for improvements to existing systems
Provide architecture and engineering support for implementing and integrating applications and/or systems into DHS data centers
Define the documentation standards for server rooms, server and SAN configurations
Develop an enterprise data storage plan that includes automation, provisioning, disaster recovery, and backup and recovery operations
Develop standards for server imaging and patching as well as process for monitoring servers and SANS in accordance with USCIS and DHS security guidelines
Provide architecture and engineering expertise for network, video, voice, compute, Data Center and other Infrastructure related technologies to deliver solutions and products to Enterprise Operational Baseline
Gather requirements, develop high level and low level designs, test artifacts, configurations using the USCIS templates in the PM Toolkit
The Contractor shall assist the USCIS in developing requirements documentation for telecommunications hardware and services required to implement telecommunications infrastructure
The Contractor shall provide voice communications expertise to assist USCIS in the continued implementation of voice communications systems, policies and procedures.
Voice communications includes traditional landline, Internet Protocol (IP), wireless and emergency satellite-based voice communications.
Master’s degree or higher, or 15 years experience performing duties relevant to the job duties above.