What You’ll Get to Do: The Telecommunications Specialist is responsible for monitoring the client’s telecommunications systems and networks, and for maintaining message flow, researches and analyzes telecommunications activity associated within the technical areas in the telecommunications center, analyzes traffic reports and diagnostic reports to determine network logic and malfunction trends, troubleshoots problems, and recommends improvements to enhance network performance trends. The Telecommunications Specialist provides critical services in support of the management, monitoring, and operation of 24-hour support environment, including holidays and weekends. This role requires you to work a 12 hour shift work schedule.
More About the Role:
Monitor Enterprise Message System (EMS) communications systems hardware, processes, and networks on a This includes coordination processes, effective communication, adapting as a team player in the program, and keeping all program documents up-to-date
Provide 24 x 7 Tier II and Tier III systems administration support for EMS messaging systems
Ensure delivery and confirmation of all organizational messages
Maintain backup reliability by routine review of practices, policies, and procedure
Communicate problems and concerns to Tier III EMS programmers and engineers
Notify management and other groups of existing problems or concerns
Document problems and ensure proper action is taken
Log all negative or positive significant and unusual events and all customer contacts that occur on shifts in the station logs
You’ll Bring These Qualifications:
Ability to follow the program's Configuration Management, Project Management Framework, and Quality Assurance processes
Work experience in a secure telecommunications network environment
Possess the appropriate skills and experience to operate and monitor message processing systems
Basic understanding of IT fundamentals
Basic working knowledge of current Microsoft Operating Systems
Basic working knowledge of Microsoft Applications (Access, Excel, PowerPoint, Word, etc.)
Possess a demonstrated knowledge of organizational communications, communications methods, organizational message flow, formal writing style, and an in-depth knowledge of common terminology and acronyms
Excellent customer relations, professional, and able to demonstrate a knowledge of interpersonal communications skills
Possess the ability and confidence to professionally represent the branch through public speaking
Possess advanced abilities in attention to detail and observation skills
Experience with After Action Reports
Experience with Microsoft Office products
Ability to think in a logical manner
These Qualifications Would be Nice to Have:
Working knowledge of computer hardware and hardware functions (switches, routers, servers, etc.), troubleshooting, and pinging devices
Working knowledge of writing trouble tickets and help desk procedures
Working knowledge of Lotus Notes (including Domino server and Domino Admin)
Working knowledge of Tivoli
Working knowledge of networking
Working knowledge of Windows and Linux systems administration to include restarting servers and services
Basic familiarity with enterprise monitoring tools
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.