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Operations Support Lead- TS/SCI Required

Req #: 205136
Location: Austin, TX US
Job Category: Engineering and Technical Support
Security Clearance: TS/SCI
Clearance Status: Must Be Current

Job Description

For those outside of the Austin area, relocation assistance may be considered on a case by case basis.

What You’ll Get to Do:   As the Senior Operations Support Lead, you will resolve various military customers’ hardware and software functionality problems by providing a high degree of timely customer service and technical expertise.  Provide customer training on CACI software via chat, phone, or classroom based methods and assist on installation of systems for customer's platforms and ground sites. Manage various operations support projects to ensure budget and requirements are met on a timely basis as well as lead a team of 8 personnel.

More About this Role: 

  • Manage 3 operations support projects using Microsoft Project to ensure requirements listed in the statement of work are met within schedule and budget
  • Manage and deconflict various team member requirements to various other projects throughout the year
  • Provide general team leadership to an 8 person team to include yearly evaluations and feedback concerning annual bonus and merit raise.
  • Provide supervision as well as the ability to perform a variety of specific professional tasks to include monitoring, troubleshooting, configuring and training of CACI specific products such as APERTURE, POINTGUARD, and GEOnet
  • Maintain operational readiness of deployed systems including network and storage administration via various scripts and manual Unix/Linux line commands
  • Operations support for fielded systems (training, documentation, tech assists, mission planning)
  • Provide hardware & software technical support to external and internal customers
  • Ensure software bugs are written and tracked properly via JIRA
  • Attend “JIRA bug juries” to provide an operational perspective
  • Provide testing of newly deployed operational software builds
  • Present weekly/monthly status and activity reports and executive high-level metrics to internal and external customers
  • Provide after-hours troubleshooting support when needed
  • Monitor high-side chat
  • Work closely with developers, quality assurance, security, and support teams to achieve project objects
  • Travel to customer sites for new installations and test events
  • Configure systems IAW project requirements
  • Willingness to learn and willingness to mentor junior employees to include career coaching

You’ll Bring These Qualifications: 

  • An active TS/SCI clearance is required
  • Ability to provide high-level demonstrations of CACI products
  • Must be comfortable briefing team and system metrics to company and customer leadership to include large groups
  • A University Degree (BA/BS) or equivalent experience and minimum 3 years related work experience.
  • Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications is considered a plus
  • Significant experience with Microsoft Windows operating systems to include strong skills using Office and specifically PowerPoint
  • Must have a current certification compliant with DoD 8570 IAT level 1 (COMPTIA A+)
  • Ability to travel 25% to 50% at times
  • Basic Linux/Unix command line knowledge
  • Expert at managing tasks for multiple concurrent projects
  • Self-starter with excellent interpersonal and written/verbal communication skills
  • Willingness to learn Project Management and the required tools such as Microsoft Project and Tempus
  • Ability to manage continual changing schedules for various team members while still meeting operations requirements

These Qualifications Would be Nice to Have: 

  • Experience with Navy Surface and airborne cryptologic systems such as SSEE INC F, RED FALCON, BANSHEE, and CCOP.  Experience with other Joint-Service solutions will also be considered
  • Project management experience
  • Experience operating and configuring DRT based equipment
  • Significant experience with Linux operating systems
  • Significant Linux/Unix command line knowledge
  • Current certification compliant with DoD 8570 IAT level 3 (COMPTIA Security +)
  • Bash/Python Scripting experience
  • Experience with GEOnet and/or POINTGUARD
  • Experience with system security and accreditation processes
  • Experience leading a team for 2 or more years

What We can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Ticom Geomatics (TGI) is a subsidiary of CACI International, Inc based out of Austin, Texas with ~200 employees. TGI is an industry leader in Interoperable Mission Ready Geolocation and ISR Systems and Services. We develop large scale enterprise ISR systems and QRCs that utilize Time and Frequency Difference of Arrival (T/FDOA) and other techniques for Precision Geolocation. We provide full End-to-End Mission and Life Cycle Support for our products. Our systems leverage commercial, industry, and Government standards for affordable, flexible, and rapid development.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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