In this role, you'll be the RSA Archer Engineering team lead (Dashboard Technical Services) and manage a team of 4 direct reports. You will report to the Operations Engineering Support Manager. Specific duties include:
Conduct O&M of DHS and component RSA Archer Dashboards
Support underlying dashboard hardware, patching, and replacement of failed components
Execute all dashboard releases and bug-fixes
Perform in-depth troubleshooting and escalation of issues to Tier III and Dashboard Services Provider
Create and monitor dashboard operational status and utilization through the COP
Provide or decommission servers and virtual machines to meet capacity and utilization needs
More About the Role:
Prepare status reports at least weekly and monthly and complete other reporting requirements as required
Provide QA for team member’s work
Responsible for developing, coordinating and maintaining the relevant portions of the Service Operations Handbook and holding team members accountable for following published SOPs.
Track and report on team’s performance via formal performance metrics
Coordinate and lead outage or security incident responses related to the components of the CDM Solution.
You’ll Bring These Qualifications:
RSA Archer Experience
Demonstrated knowledge of ITIL processes and experience leading a Cyber Operations Team using those processes
Clear and proven communicator and leader. Must be able to work well in an environment where they are facilitating a large group of government and other contractor personnel to achieve a common goal.
Detail oriented – You must be able to recognize critical elements of successful operations and then hold themselves and their teams accountable for meeting those critical elements.
Flexibility – The environment is very dynamic. You will be expected to keep up with the changing environment while ensuring a high level of operational effectiveness
Team Player – This role is part of a much larger team. You will be expected to grow and develop their subordinate team members’ moral and wellbeing as well as support the overall Operations Team and Team CACI’s mission.
These Qualifications Would be Nice to Have:
BA/BS 12+ Years of relevant experience
Working knowledge of Splunk
Agile developmental experience
Relevant DHS or .Gov Cyber Security focused experience
Able to obtain a DoD Clearance
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.