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Desktop Support/Helpdesk 2

Req #: 205513
Location: Washington, DC US
Job Category: Information Technology
Security Clearance: DOJ MBI
Clearance Status: Must be Obtainable

Job Description

Primary duties include

  • IT Asset Inventory Management – this includes maintaining an accurate inventory of all IT assets including PCs, Laptops, Tablets, iPhones, Servers, Network devices, etc.  All IT assets need to be maintained in a centralized database as well as a smaller distributed system.  Inventory updates must be performed as hardware is deployed, location changed, replaced, lost, repaired, etc.
  • End-User IT Support – this includes assisting users in their office with issues such as faulty hardware, swapping failed hardware items such as monitors, keyboards, etc.  Some limited software trouble-shooting may be required as well such as resolving application errors and helping with minor configuration issues.
  • iPhone Assistance and Management – Support end-user trouble calls with iPhone issues.  Setup iPhones for new employees and provide minimal training when the device is provided to the employee. 
  • Laptop/Tablet Assistance and Management – Support end-user trouble calls with Laptop/Tablet issues.  This support includes demonstrating proper use of these devices when in the office as well as when the user is traveling and needs to connect back to network resources.

Duties may also include responsibility for the operation and maintenance of IT systems set up by the Government to provide automated litigation support IT resources to specific cases.  For large scale systems, the System Administrator I may assist and back up the Senior System Administrator. For more moderately sized systems, may be responsible for the entire installation.  Responsible for keeping the systems and services up and running; monitoring, analyzing and optimizing server and system performance, including making recommendations for improving performance; performing scheduled system backups; assigning user IDs and passwords; allocating and tracking disk space; providing consulting support and advice to, and coordinating with, IT users responsible for specific applications/databases on the servers; identifying and ordering needed supplies, hardware, software and accessories; and performing hardware and software upgrades.  Implements and enforces system, facility, and data security measures, including resources and procedures for patch management, security reporting, and disaster recovery.  Administers not only hardware and operating system software, but also database and other applications software.  Coordinates with the COR and DOJ technical staff on all these issues, and coordinates as well as with the DOJ office automation network administration staff on issues having to do with DOJ office automation networks.  Reports on progress. Develops tools for system-wide use in developing applications; prepares system documentation.  May have some supervisory responsibilities.


At least two years hands-on, directly applicable experience actually doing the work of implementing the kinds of systems being set up - e.g., UNIX, Windows, etc. - will generally be expected.  It is essential that the individual actually have done the work of designing, obtaining equipment and software, installing, integrating, testing, etc., in the environment required.   Must have a good understanding of the specific applications and application software, e.g., Oracle, Concordance, web hosting, etc.  CNE certification highly desirable.  At least one year of experience setting up large scale database management applications, using the applicable database management software.  MS Windows experience required.  Experience in storage technology planning, performance capacity planning and modeling, applications planning, human factors issues, distributed processing, business process analysis.  Requires in-depth knowledge of the Government's IT environments, including office automation networks and PC and server based databases and applications.  Requires in-depth knowledge of the Government's security requirements (i.e. NIST, E-Gov, FIPS, FISMA, and DOJ regulations).  Litigation support experience helpful. Proven management skills preferred.  Excellent written and oral communication skills required.  Undergraduate degree preferred; preferably in the computer science or management information/technology disciplines.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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