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Human Resources Shared Service Center Senior Manager

Req #: 205563
Location: Oklahoma City, OK US
Job Category: Human Resources
Security Clearance: None
Clearance Status: Not Applicable

Job Description

CACI has an exciting job opportunity at our new Shared Service Center in Oklahoma City for a Human Resources Lead:

In this opportunity you will get to:

The HR Shared Service Center Senior Manager will direct and oversee the development and maintenance of Human Resource service delivery activities in the Shared Services organization; strategically aligns Human Resource service delivery with CACI’s strategic business goals to ensure superior organizational performance. You will have the opportunity to provide hands-on operational insight into HR efficiencies, metrics and service level agreements.

More About the Role:

  • Manages the strategic direction of the HR Service Center; provides leadership and supervision to all HR Shared Services staff.
  • Manages resource planning and budget control for the HR Service Center and reviews potential new activity for the HR Service Center.
  • Sets the strategic design, integration and delivery of all core Human Resources services/ transactions to all CACI employees, applicants and contractors.
  • Supports the integration and implementation of HR technology related to customer service and HR transaction processing
  • Provides guidance regarding the utilization/ integration of HR systems; works with corporate HR and CIS to ensure technologies meet user needs.
  • Controls/ monitors the administration of all human resource transactional activities and policies.
  • Monitors customer service metrics for service delivery and transactional processing.
  • Analyzes situations and issues, recognizes strategic implications, and applies both specialized expertise and a broader HR knowledge to define problems, priorities and desired outcomes.
  • Provides management oversight to all HR Shared Services staff to implement and to evaluate programs and plans that result in increased organizational efficiencies.
  • Will serve as the HR Manager for the Shared Service Center and handle all HR inquiries and issues.
  • Participates in organization-wide re-engineering initiatives and oversees all HR activities to support re-engineering efforts.

You’ll Bring These Qualifications:

  • Prior Experience Supervises employees and managers. 
  • 8+ Years of HR Administration experience, preferably in a Shared Services Center environment.
  • Knowledge of Employee Relations and Performance Management.

Nice to have

  • Strong HR Generalist/ Multi Disciplinary background Preferred.
  • Experience with a Ticketing System such as Cherwell, Service Now, etc.
  • Experience with HRIS systems, preferably Worday.
  • HR Certifications is a plus.


What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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