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ServiceNow Developer/Administrator

Req #: 206575
Location: National Harbor, MD US
Job Category: Information Technology
Security Clearance: None
Clearance Status:

Job Description

CACI is currently looking for outstanding IT candidates to join our DHS team in the National Capital Region (NCR). CACI is providing a variety of IT services to this customer including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services.

CACI is hiring a ServiceNow Developer/Administrator to join our DHS support team.  The ServiceNow developer/administrator is responsible for development, administration, and integration of the company’s ServiceNow implementation, including system integrations, custom code, 3rd-party applications, and other company systems. This person collaborates with other departments to meet the changing business requirements as the company continues to grow. This role also plays an important function of gathering business requirements, testing, enhancements, and implementing projects.


  • Develop custom ServiceNow applications using modern web technologies
  • Configure out-of-the-box workflows and create/maintain custom workflows
  • Configure application related fields, forms, views, email notifications, acceptance roles and access controls
  • Integrate ServiceNow application(s) with third party systems/applications via APIs
  • Build ServiceNow Reports, dashboards and homepages
  • Administer the ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  • Participate in internal and customer meetings identify unique use cases for the ServiceNow platform
  • Rapidly prototype new solutions to demonstrate ServiceNow capabilities to our clients


  • Typically requires a Bachelor’s degree and 10+ years of relevant experience, to include 3+ years of implementing and administering ServiceNow solutions
  • Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
  • Experience integrating ServiceNow with external systems through SOAP or REST web services
  • Experience with the ServiceNow Studio IDE
  • Experience using the Workflow Editor to configure workflows
  • Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
  • ServiceNow Certified Application Developer or Certified Implementation Specialist
  • Experience with ServiceNow System Administration
  • Ability to stay on schedule and produce results in a timely manner
  • Excellent verbal, interpersonal and written communication skills

    Strong analytical, problem-solving and decision-making capabilities

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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