http://careers.caci.com/feeds/customer-service-78634-jobs/ Custom RSS Feed for customer-service-78634-jobs Fri, 24 May 2013 20:31:42 GMT en-us /sites/caci/images/Caci_Logo.gif http://careers.caci.com/feeds/customer-service-78634-jobs/ 720 Job Requisition Number: 75836
Category: Network/Telecom - Systems Administration
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

SYSTEMS ADMINISTRATOR 3 (CSITO)
Clearance required: TS/SCI with POLY+
Work location: Northern VA area

Note: This position requires candidates to currently hold a TS/SCI with Polygraph security clearance. Due to the classified nature of the program we are unable to advertise the specific polygraph. Details will be discussed with qualified candidates.

Project/Contract Details: This is a long-term contract with over 600 positions. If you are looking for a contract that can provide you multiple assignments over the course of your career please apply for this position.
POSITION SUMMARY: Monitors & manages applications, hardware and accesses across customer network (i.e. equipment, operating environment & corporate applications that support the transmission receipt & processing of information etc.) including voice, data, video image, facsimile, audio workgroup, mainframes, internet, teleconferencing, Local Area Networks (LAN) and Wide Area Networks (WAN). Reviews reports of critical issues and ensures appropriate resources are assigned to problem.

RESPONSIBILITIES:
- May make resource management and work prioritization decisions.
- Create, lead or participates in various quick response "tiger teams" comprised of technical experts tasked with resolving an operational problem or service outage.
- Coordinate with customer and provides impact analysis to customer service providers on maintenance and service downtime of any IT services/systems.
- Writes situation reports and provides impact analysis to customer senior managers and customer representatives regarding outages and associated customer impacts.
- Facilitates customer communication to ensure quick resolution of all IT issues.
- Provides thorough IT consulting, triage and problem resolution for technical products and/or applications on customer environment.
- Interacts with customers to troubleshoot and resolve moderately complex hardware, software and performance problems and access issues for customers using mainframe, LANs, P/Cs and printers.
- Evaluates & identifies solutions; refers advanced problems to internal or external technical, service personnel; coordinates the procurement of necessary services.
- Reviews daily and weekly customer service reports, assessing performance & services and assures proper resolution of issues.
- Evaluates and identifies solutions to open issues.
- Provides advice, guidance and instruction to junior staff and others on technology service desk functions.
- Coordinates the transition of IT service and infrastructure initiatives.
- Coordinates the worldwide implementation of IT & security policies that impact IT infrastructure.
- Assesses and coordinates customer impact of multiple, sometimes conflicting deployment schedules to the customer standard operational environment and exercises authority to proceed, delay or cancel deliveries.
- Serves as stakeholder on appropriate customer boards and other control gates and readiness reviews as required.
- Engages with service providers or close support team members for data in support of root cause analysis.
- Provides input on customer responses to proposed policy documentation that incorporates mission partner as well as service provider impacts.
- Propose and review new concepts, program plans and/or policies to provide substantive input that guides implementation, including writing security plans.
- Seeks to improve the customer processes.
- Identifies opportunities for new or more efficient application of the organization's technological capabilities.
- Recommends upgrades of hardware and software or modifications to procedures to improve efficiency and maintain regulatory compliance. Develops performance measures for all customer organizational levels (e.g. developing definitions for routine and critical problems thresholds).
- Gathers and analyzes data; briefs all levels of management on findings.
- Recommends and implements process changes.
- Solicits & tracks customer satisfaction feedback.
- Designs survey processes to collect customer feedback.
- Creates database repositories for storing and retrieving customer feedback.
- Analyzes customer feedback; investigates problems.
- Provides liaison between customer and technical.
- Observes & reports trends.
Work Shifts: DAYS
- 8 hour shift between - 5:30AM - 5:30PM
EDUCATION & EXPERIENCE:
- Typically requires bachelor’s degree or equivalent, and seven to nine years of related experience.
PHYSICAL DEMANDS:

Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.]]>Tue, 14 May 2013 02:59:00 GMThttp://careers.caci.com/job/Classified-SYSTEMS-ADMINISTRATOR%2C-LEAD-Job-VA/2546565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-SYSTEMS-ADMINISTRATOR%2C-LEAD-Job-VA/2546565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76881
Category: Business - Cust Serv
Primary Location: 3501 North Fairfax Drive, VA, US
Security Clearance: Confidential
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

CACI FDIC Service Desk Technican works under general supervision to provide quality customer service in an environment requiring teamwork, efficiency, cross training, and continuous improvement. Serves as Tier 1 Frontline support, answering calls and opening tickets requiring no more than 5 minutes to resolve. Excellent communication and interpersonal skills are required.

Responsibilites Include:
(a) Responds to customer needs and diagnosis issues in a quick and effective manner.
(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
(c) Supervises operation of help desk and serves as focal point for customer concerns. Maintains knowledge of industry developments to ensure that products and services are state-of-the-art.
(d) Provides support to end users on a variety of issues.
(e) Identifies, researches, and resolves technical problems.
(f) Responds to telephone calls, email and personnel requests for technical support.
(g) Documents, tracks, and monitors the problem to ensure a timely resolution.
(h) Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
(i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
(j) Simulates or recreates user problems to resolve operating difficulties.
(k) Recommends systems modifications to reduce user problems.
(l) Maintains an extensive knowledge of company products and services, and coordinates activities with other Customer Service Specialists.

EDUCATION & EXPERIENCE:

Typically requires bachelor's degree or equivalent and two to four years of related (sales and/or technical) experience. Customer service experience in a telecommunications, high tech, or electronics environment.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Mon, 20 May 2013 00:00:00 GMThttp://careers.caci.com/job/3501-North-Fairfax-Drive-SERVICE-DESK-TIER-1-TECHNICAN-Job-VA-20151/2606136/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/3501-North-Fairfax-Drive-SERVICE-DESK-TIER-1-TECHNICAN-Job-VA-20151/2606136/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76515
Category: Program Management - Operations Management
Primary Location: Washington, DC, US
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 25%


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

Responsible for leading a Service Desk organization providing single-point-off contact Tier 0 and 1 support for all of the client agency's Headquarters and select field operations IT Services to 12,000+ VIP and general users; Tier 2 and 3 support remote troubleshooting for desktop and LAN services; dispatch tracking for deskside support; coordination and tracking of all service support provided by external service providers. Service Desk members are the first line of support for end users and troubleshoot IT hardware and software to include but not limited to: desktops, laptops, smart phones and tablets, email, file servers, printing, directories, standard Windows desktop applications, and applications developed or deployed under this contractor or predecessors. Will manage day to day activities for up to 75 personnel operating in a 24/7 environment. Assures users are provided efficient and timely support on a 7x24 basis. Accountable for meeting all service desk SLAs and OLAs and ensuring external providers are meeting their associated OLAs.

Performs Service Desk staff scheduling to ensure 24x7 coverage as required. Directly manages the Service Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. Maintains a central knowledge database enabling Service Desk staff and support technicians to recover outages with minimal disruption to expected service levels. Establishes and executes an on-boarding training curriculum to that ensures trained and knowledgeable staff are providing quality services to customers. Coordinates training requirements of Service Desk personnel, contributing to departmental productivity and development objectives by participating and leading training programs. Provides leadership by projecting a positive attitude, and providing learning incentives.

Owner of Incident Management and Request Fulfillment processes ensuring end-to-end execution across both the CACI provided services and external service providers. Performs on-going assessments of incidents and requests that required escalation beyond the service desk to identify changes in training and service desk permissions that would support increasing first contact resolution. Continually analyzes incidents to identify underlying trends indicating problems in IT Services and coordinates with the problem manager. Conducts phone or email follow-up with randomly sampled customers to ensure quality services are delivered and to identify continuous improvements. Conducts phone follow-up with all customers who provided customer satisfaction survey response that are below the customer satisfaction SLA and identifies and executes corrective actions. Interfaces with customers employing a high degree of tact and diplomacy to promote a positive image of the department while resolving problem situations in a professional manner.

Produces daily, weekly, and monthly statistics, status reports, and graphical reporting aids. Assesses and executes continuous improvements to reporting deliverables to ensure they meet the needs of the department. Ensures that decisions made to improve the overall customer support of the Service Desk are continually carried through.

Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position. Demonstrated management and decision making skills concerning Service Desk policies, processes and procedures, with a proven track record of completing tasks and/or project within budget and on schedule and developing a high performing, customer and mission focused organization. Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities. Ability to manage multiple high priority initiatives in a fast paced highly technical environment.


Required Qualifications:

Typically requires bachelor's degree or equivalent, and 10 to 12 years of related experience, including three to five years of supervisory/management experience. Additional training will be required to support legacy systems. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Should have demonstrated experience leading Tier 1, 2, and/or 3 service desk teams for several thousand users. Requires the ability to obtain a DHS suitability certification and clearance.

Desired Qualifications:

Industry certification is preferred.

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Wed, 08 May 2013 00:00:00 GMThttp://careers.caci.com/job/Washington-Service-Desk-Manager-Job-DC-20001/2587270/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Washington-Service-Desk-Manager-Job-DC-20001/2587270/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76763
Category: Information Systems - Hardware
Primary Location: Washington, DC, US
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 10%


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Responsible for leading an organization providing Tier 0 and 1 support for all client agency's IT Services to 12,000+ users and Tier 2 and 3 support (both remote troubleshooting and deskside support) for desktop and LAN services. Assuresusers are provided efficient and timely support on a 7x24 basis meeting all operational SLAs. Directly manages Service Desk Manager, Field Support Team, and Automation Tools Staff to ensure efficient and effective IT Service Delivery. Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems. Invokes problem escalation procedures to coordinate recovery and isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found.

Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department. Ensures that decisions made to improve the overall customer support of the Service Desk are continually carried through. Approves training requirements of Service Desk personnel, contributing to departmental productivity and development objectives by participating and leading training programs. Provides leadership by projecting a positive attitude, and providing learning incentives. Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for operations team. Solves problems and makes decisions on a daily basis relative to operations responsibilities. Ensures that effective Service Desk representation takes place for the coordination of work processes and projects with other departments and divisions. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department while resolving problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service. Maintains competency and enhances professional growth and development through continuing education and conferences. Serves as the around-the-clock contact for all related support issues, providing advanced first level IT support. Meets with IT technicians, attends seminars and reads industry related publications to remain abreast of technology advances and aid in improving the client agency's service delivery efforts. Accountable for meeting the contract systems infrastructure and operational Service Level Agreements. Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position. Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proven track record of completing tasks and/or project within budget and on schedule. Ability to manage multiple high priority initiatives in a fast paced highly technical environment.


Required Qualifications:
Typically requires bachelor's degree or equivalent, and 10 to 12 years of related experience, including three to five years of supervisory/management experience. Additional training will be required to support legacy systems. Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. Should have demonstrated experience leading Tier 1, 2, and/or 3 service desk teams for several thousand users. Requires the ability to obtain a DHS suitability certification and clearance.

Desired Qualifications:
DHS experience and industry certifications preferred.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Wed, 15 May 2013 00:00:00 GMThttp://careers.caci.com/job/Washington-Operations-Manager-Service-Desk-and-Network-Operations-and-Maintenance-Job-DC-20001/2598483/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Washington-Operations-Manager-Service-Desk-and-Network-Operations-and-Maintenance-Job-DC-20001/2598483/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 75791
Category: Network/Telecom - Systems Administration
Primary Location: Wiesbaden, HESSEN, DE
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

Under direct supervision, provides support to end-users for server, network and hardware issues. Will interact with other service desks, network services, software systems and engineering to restore service and/or identify and correct core problems escalating more complex problems as needed.


Required Qualifications:
- Requires a Secret clearance or ability to obtain.
- Outstanding customer services skills.
- Flexibility to work shift work as required.

Desired Qualifications:
- Security+ Certification or approved 8570.01-m certification.
- Experience in the administration and troubleshooting of Windows Active Directory user accounts.
- Experience with Microsoft Exchange and Outlook Web Access (OWA)
- Recommend technical improvements consistent with customer's architecture
- Experience troubleshooting hardware failures and systems incompatibilities on Black Berry or other mobility device platforms.
- Schedule device, application and IT policy updates to minimize impact on end-users and business operations.
- Support and coordinate with the security Point Of Contact (POC) on all requirements.
- Provide documentation for and provide support with maintenance of policies and procedures outlined in the applicable Security Technical Implementation Guide (STIG) and other relevant documents.
- Document and track problem resolution using a Remedy Ticket Management System.
- Ability to work within a team environment with a solid work ethic.

Education and Experience:
- Typically requires bachelor's degree or equivalent, and two to four years of related experience.

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Fri, 17 May 2013 03:00:00 GMThttp://careers.caci.com/job/Wiesbaden-SYSTEMS-ADMINISTRATOR-2-Service-Desk-Job/2554475/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Wiesbaden-SYSTEMS-ADMINISTRATOR-2-Service-Desk-Job/2554475/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 69959
Category: Information Systems - Help Desk
Primary Location: San Antonio, TX, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

POSITION SUMMARY:

Serves as a leading expert in legacy customized client systems. Assists users with complex issues regarding client issued proprietary databases, software, software configuration control and system.

RESPONSIBILITIES:

Maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance. Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team. Responsible for opening, tracking and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Must possess technical skill and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience and knowledge of installation, configuration, and troubleshooting of computers. Requires strong communication and excellent customer service skills. Role may be considered mission critical.

EDUCATION & EXPERIENCE:

Typically requires bachelor's degree or equivalent, and seven to nine years of related experience. Additional training will be required to support legacy systems.

SHIFTWORK. Functions: Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT "hands-on-the keyboard" user into the IT environment.
Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods.
Also acts as the interface to the mission-specific service IT user or infrastructure.

Required IT Training and Certifications:
ITIL® v3 Foundations certification or ITIL® V3 Foundations or Bridge certification
HP Service Manager 7.11 End User Training
IAT Level I certification

This position requires candidates to currently hold a TS/SCI with Polygraph security clearance. Due to the classified nature of the program we are unable to advertise the specific polygraph. Details will be discussed with qualified candidates.

PHYSICAL DEMANDS:

Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Tue, 21 May 2013 02:59:00 GMThttp://careers.caci.com/job/San-Antonio-SERVICE-SPECIALIST-IV-TX-Job-TX-78201/2233477/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/San-Antonio-SERVICE-SPECIALIST-IV-TX-Job-TX-78201/2233477/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 74815
Category: Engineering - Field Technician
Primary Location: Kabul, KABUL PROVINCE, AF
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 100%


Description:

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

POSITION SUMMARY:

Provides senior level technical support for customer/company network systems. Performs complex systems installations and maintenance. Tests, repairs and troubleshoots network equipment problems. Performs work that involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements.

RESPONSIBILITIES:

Responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the engineering and installation activities at the client site. Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company’s suite of products. Serves as the first escalation contact for customer support issues. Ensures that the details included in the installation procedures are fully understood and properly applied by on-site staff and that all project preparation is in order. Reviews project planning with a view to improve on the completion date, if possible during implementation.
Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved. Completes advanced installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely. Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites. Stages the installation and upgrades in a lab environment prior to the site visit when necessary. Performs implementation of software and hardware solutions; integrating with the customer's network and equipment. Troubleshoots and resolves advanced technical issues as they occur. Provides system administration training to technical users as needed.

EDUCATION & EXPERIENCE:

Typically requires bachelor’s degree or equivalent and five to seven years of related experience.

PHYSICAL DEMANDS:

Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Thu, 16 May 2013 02:59:00 GMThttp://careers.caci.com/job/Kabul-TECHNICIAN-DEPLOYED-Job/2488804/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Kabul-TECHNICIAN-DEPLOYED-Job/2488804/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 71470
Category: Consultant - Analyst
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

Duties and Responsibilities:

The Business Systems Analyst 3 is primarily responsible for providing detailed senior level requirements analysis, design, testing, and issue resolution support for the customer's financial management system in a fast-paced, customer-focused environment.

The desired candidate should have senior functional knowledge of business systems or ERPs, and a proven record of investigating and resolving business system issues.

In addition, the desired candidate should possess strong interpersonal and customer service skills, work independently, and act as liaison between end-user communities, stakeholders, and service providers within an enterprise.


Required Qualifications:
- Senior-level experience gathering and documenting system requirements
- Senior-level system testing experience to include the development of test scenario and test script as well as test execution and issue tracking
- Strong interpersonal and customer service skills
- Ability to work in a team environment and independently to resolve system issues
- Ability to train and provide guidance to less experienced Business System Analysts
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Excellent oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires bachelor's degree or equivalent, and five to seven years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
- Prior experience developing requirements and design documentation such as RVTMs, Use Cases, and State Diagrams
Desired Qualifications:
- Working knowledge of Momentum Financials or other federal business system experience
CACI is an Equal Opportunity Employer M/F/D/V.]]>Sat, 18 May 2013 05:31:00 GMThttp://careers.caci.com/job/Classified-BUSINESS-SYSTEM-ANALYST-3-Job-VA/2360634/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-BUSINESS-SYSTEM-ANALYST-3-Job-VA/2360634/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 74202
Category: Consultant - Analyst
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

Duties and Responsibilities:

The Business Systems Analyst 2 is primarily responsible for providing detailed requirements analysis, design, testing, and issue resolution support for the customer's financial management system in a fast-paced, customer-focused environment.
The desired candidate should have functional knowledge of business systems or ERPs, and a proven record of investigating and resolving business system issues.
In addition, the desired candidate should possess strong interpersonal and customer service skills, work independently, and act as liaison between end-user communities, stakeholders, and service providers within an enterprise.


Required Qualifications:
- Experience gathering and documenting system requirements
- Testing experience to include the development of test scenario and test script as well as test execution and issue tracking
- Strong interpersonal and customer service skills
- Ability to work in a team environment and independently to resolve system issues
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Excellent oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires bachelor's degree or equivalent, and two to four years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
- Prior experience developing requirements and design documentation such as RVTMs, Use Cases, and State Diagrams
Desired Qualifications:
- Working knowledge of Momentum Financials or other federal business system experience
CACI is an Equal Opportunity Employer M/F/D/V.]]>Mon, 13 May 2013 00:00:00 GMThttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-2-Job-VA/2594166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-2-Job-VA/2594166/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76719
Category: Consultant - Analyst
Primary Location: Fairfax, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:
The Business Systems Analyst Lead is primarily responsible for providing requirements analysis, design, testing, and issue resolution in support of the customer's financial management system based on Momentum Financials. The Business Systems Analyst Lead will work as a systems expert responsible for providing functional guidance related to the Momentum application’s configuration that is necessary to support the customer's business requirements. As an emerging authority, the candidate will provide expertise in the formulation of systems scope and objectives relative to the organization's business plan and requirements.

The desired candidate should have functional knowledge of business systems or ERPs, and a proven record of translating business process requirements into the underlying system configuration. In addition, the desired candidate should possess strong interpersonal and customer service skills, and be able to act as a liaison between end-user communities, stakeholders, and service providers within and outside the customer’s organization. The candidate will also train and provide guidance to less experienced Business Systems Analysts.


Required Qualifications:
- Solid Momentum Financials experience to include gathering and documenting system requirements relating to Budget Execution, Accounts Payable, Accounts Receivable, and the General Ledger
- Ability to translate customer requirements into the underlying Momentum configuration
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Strong oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires a bachelor’s degree or equivalent, and 7-9 years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.caci.com/job/Fairfax-BUSINESS-SYSTEMS-ANALYST%2C-LEAD-Job-VA-20151/2596630/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Fairfax-BUSINESS-SYSTEMS-ANALYST%2C-LEAD-Job-VA-20151/2596630/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76720
Category: Consultant - Analyst
Primary Location: Fairfax, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:
The Business Systems Analyst Principal is primarily responsible for providing requirements analysis, design, testing, and issue resolution in support of the customer's financial management system based on Momentum Financials. The Business Systems Analyst Principal will work as a project team lead responsible for providing functional guidance related to the Momentum application’s configuration that is necessary to support the customer's business requirements. As a recognized authority, the candidate will provide expertise in the formulation of systems scope and objectives relative to the organization's business plan and requirements.

The desired candidate should have functional knowledge of business systems or ERPs, and a proven record of translating business process requirements into the underlying system configuration. In addition, the desired candidate should possess strong interpersonal and customer service skills, and be able to act as a liaison between end-user communities, stakeholders, and service providers within and outside the customer’s organization. The candidate will also train and provide guidance to less experienced Business Systems Analysts.


Required Qualifications:
- Significant Momentum Financials experience to include gathering and documenting system requirements relating to Budget Execution, Accounts Payable, Accounts Receivable, and the General Ledger
- Ability to translate customer requirements into the underlying Momentum configuration
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Strong oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires a bachelor’s degree or equivalent, and 10-12 years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Tue, 14 May 2013 00:00:00 GMThttp://careers.caci.com/job/Fairfax-BUSINESS-SYSTEMS-ANALYST%2C-PRINCIPAL-Job-VA-20151/2596981/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Fairfax-BUSINESS-SYSTEMS-ANALYST%2C-PRINCIPAL-Job-VA-20151/2596981/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 73880
Category: Consultant - Analyst
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

The Business Systems Analyst 3 is primarily responsible for providing detailed senior level requirements analysis, design, testing, and issue resolution support for the customer's business systems in a fast-paced, customer-focused environment.

The desired candidate should have senior functional knowledge of business systems or ERPs, and a proven record of investigating and resolving business system issues.

In addition, the desired candidate should possess strong interpersonal and customer service skills, work independently, and act as liaison between end-user communities, stakeholders, and service providers within an enterprise.


Required Qualifications:
- Experience gathering and documenting system requirements
- System testing experience to include the development of test scenario and test script as well as test execution and issue tracking
- Strong interpersonal and customer service skills
- Ability to work in a team environment and independently to resolve system issues
- Ability to train and provide guidance to less experienced Business System Analysts
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Excellent oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires bachelor's degree or equivalent, and five to seven years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
- Prior experience developing requirements and design documentation such as RVTMs, Use Cases, and State Diagrams

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Mon, 29 Apr 2013 03:00:00 GMThttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2453306/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2453306/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 73876
Category: Consultant - Analyst
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

The Business Systems Analyst 3 is primarily responsible for providing detailed senior level requirements analysis, design, testing, and issue resolution support for the customer's business systems in a fast-paced, customer-focused environment.

The desired candidate should have senior functional knowledge of business systems or ERPs, and a proven record of investigating and resolving business system issues.

In addition, the desired candidate should possess strong interpersonal and customer service skills, work independently, and act as liaison between end-user communities, stakeholders, and service providers within an enterprise.


Required Qualifications:
- Experience gathering and documenting system requirements
- System testing experience to include the development of test scenario and test script as well as test execution and issue tracking
- Strong interpersonal and customer service skills
- Ability to work in a team environment and independently to resolve system issues
- Ability to train and provide guidance to less experienced Business System Analysts
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Excellent oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires bachelor's degree or equivalent, and five to seven years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
- Prior experience developing requirements and design documentation such as RVTMs, Use Cases, and State Diagrams

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Mon, 29 Apr 2013 03:00:00 GMThttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2453307/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2453307/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 73878
Category: Consultant - Analyst
Primary Location: Classified, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

The Business Systems Analyst 3 is primarily responsible for providing detailed senior level requirements analysis, design, testing, and issue resolution support for the customer's business systems in a fast-paced, customer-focused environment.

The desired candidate should have senior functional knowledge of business systems or ERPs, and a proven record of investigating and resolving business system issues.

In addition, the desired candidate should possess strong interpersonal and customer service skills, work independently, and act as liaison between end-user communities, stakeholders, and service providers within an enterprise.


Required Qualifications:
- Experience gathering and documenting system requirements
- System testing experience to include the development of test scenario and test script as well as test execution and issue tracking
- Strong interpersonal and customer service skills
- Ability to work in a team environment and independently to resolve system issues
- Ability to train and provide guidance to less experienced Business System Analysts
- Strong organizational and planning skills to prioritize and complete tasks of multiple priorities in a timely manner
- Excellent oral and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
- Requires bachelor's degree or equivalent, and five to seven years of related experience.
- The clearance level required is dependent on the type of clearance supported by our client.
- Prior experience developing requirements and design documentation such as RVTMs, Use Cases, and State Diagrams

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Tue, 21 May 2013 00:00:00 GMThttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2608186/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Classified-BUSINESS-SYSTEMS-ANALYST-3-Job-VA/2608186/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76478
Category: Program Management - Operations Management
Primary Location: Washington, DC, US
Security Clearance: Secret
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 25%


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

Act as single point of contact to government leadership managing all aspects of the client agency's IT Service Desk and ancillary projects, maintaining overall accountability and program management for over 200 personnel. Accountable for achieving all contract SLAs. Accountable for ensuring that the work effort, schedule, and the output quality level of the work tasks or deliverables conform to the plans of the project. Responsible for the oversight of all task leads ensuring project resources are available, and provide issue resolution in the most efficient and cost effective manner. Proactively manage customer service relationships, coordinate activities, provide issue resolution, and distribute deliverables on time after quality reviews while also pursuing additional opportunities for technology advancement. Serves as the task manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist them in working with the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical representative (COTR), the Government Task Manager, government management personnel and customer agency representatives. Provides thought leadership for overall program activity.


Required Qualifications:

PMP Certification.

16+ years of experience including the ability to manage an organization 100+ staff, proactively managing customer relationships, coordinates activities, provides issue resolution, and distributes deliverables on time after quality reviews while also pursuing additional opportunities for technology advancement.

Requires an in-depth understanding of IT Service Management best practices and how to create and maintain a high performing IT Service organization. The ideal candidate will have experience in successfully managing service delivery for 7,000+ users and/or enterprise IT projects for commercial or public organizations. Applies leadership in every phase of the service management life cycle with particular focus on service delivery strategy to achieve the most efficient and effective organization.

Utilizes an accomplished knowledge of technical disciplines, unique applications, and business management practices to develop technical and/or business solutions to client problems. Assists clients in planning and developing objectives and goals. Supports client objectives while conforming to the client's operating practices.

Must have an active Top Secret clearance OR the ability to obtain a clearance prior to start date. Typically requires bachelor's degree or equivalent, and 16 or more years of experience, including three to five years of supervisory/management experience.

Desired Qualifications:

Experience in working in other Federal Civilian Agencies (DOE, DOJ, DOS, etc.) a plus;

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Fri, 10 May 2013 00:00:00 GMThttp://careers.caci.com/job/Washington-PROGRAM-MANAGER-SENIOR-%28BUSINESS-OPS%29-Job-DC-20001/2591308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Washington-PROGRAM-MANAGER-SENIOR-%28BUSINESS-OPS%29-Job-DC-20001/2591308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 74884
Category: Consultant - Analyst
Primary Location: Reston, VA, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

BUSINESS SYSTEMS ANALYST, LEAD
Work Site: Fairfax/Chantilly, VA areas
Clearance required: TS/SCI with favorable polygraph (POLY+)

Company: CACI is a member of the Fortune 1000 Largest Companies and the Russell 2000 index. CACI provides dynamic careers for approximately 14,600 employees working in over 120 offices in the U.S. and Europe.

Project: Highly interesting role dedicated to support mission critical systems for our customer. Unique opportunity to provide your expertise in support of field operations. Career Mobility is excellent due to the number of projects we currently support. Don't just accept a job - join CACI for a career!!

Description / Position Summary: As a company authority, provides both internal and external consulting services. Works independently on advanced systems/software analysis projects. Remains current in operating systems/software analysis and technological developments/applications.

Duties and Responsibilities:
- Gather & Analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
- Analyzes, designs and reviews design of applications and suites of applications to ensure that customer specifications are satisfied.
- Acts as liaison between end-user communities, stakeholders, and service providers within an enterprise.
- Troubleshoot to provide quick turnaround on user questions.
- Recommends alternative courses of action as appropriate.
- Work on integrated project teams to develop CONOPS and design documents.
- Capabilities assessment.
- Tracks and documents changes to functional and business specifications.
- Manage requirements and releases using a project management tool.
- Attend weekly status meetings to keep customer updated on release schedules.
- Produce and deliver briefings.
- Provide input into group level requirements process.
- Create and produce pilot user engagement strategy for future architecture initiative.
- Trains and provides guidance to less experienced Business Systems Analysts.
- May assign tasks to team members
Required EDUCATION & EXPERIENCE:
- Typically requires bachelor's degree or equivalent, and seven to nine years of related experience.
- Cultivating requirements with customers for their mission needs.
- Strong communication and collaboration skills (building customer relationships).
- SCRUM development methodology.
- Software development lifecycle (SDLC).
- Active TS/SCI with a Polygraph+ clearance.
DESIRED EXPERIENCE:
- Certified PMP
- Knowledge of customer production tools
- two years' experience in customer environment
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.

CACI is an Equal Opportunity Employer M/F/D/V..]]>Thu, 02 May 2013 03:00:00 GMThttp://careers.caci.com/job/Reston-Business-Systems-Analyst%2C-Lead-Job-VA-20190/2527399/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Reston-Business-Systems-Analyst%2C-Lead-Job-VA-20190/2527399/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 74825
Category: Program Management - Operations Management
Primary Location: Fort Meade, MD, US
Security Clearance: Top Secret
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 10%


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:

The PM/Service Strategy SME shall have at least 15 years supporting Department of Defense (DoD) IT programs, preferably National Security Systems (NSS). The PM/Service Strategy SME shall have ITSM credentials equivalent to Information Technology Infrastructure Library’s (ITIL) “Intermediate” qualification.
The PM must also be certified as a Project Management Professional (PMP), or as Defense Acquisition Workforce Improvement Act (DAWIA) Level III in Program Management. The PM/Service Strategy SME must show experience in strategy management for IT services; demand management; service portfolio management; business relationship management; and, financial management for IT services.


Required Qualifications:
TS/SCI clearance

EDUCATION & EXPERIENCE:

Typically requires bachelor’s degree or equivalent, and 16 or more years of experience, including three to five years of supervisory/management experience.
The undergraduate degree must be in engineering, computer science, IT management, or the PM/Service Manager must possess clear, equivalent experience or a combination of experience and certifications. The master’s degree should be in the same fields or in business administration.

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Wed, 15 May 2013 02:59:00 GMThttp://careers.caci.com/job/Fort-Meade-PROGRAM-MANAGER-SENIOR-%28TECHNICAL%29-Job-MD-20755/2486029/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Fort-Meade-PROGRAM-MANAGER-SENIOR-%28TECHNICAL%29-Job-MD-20755/2486029/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 69493
Category: Information Systems - Applications
Primary Location: Fort Meade, MD, US
Security Clearance: TS/SCI with Polygraph
Clearance Status: Must be Current
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

POSITION SUMMARY:
As a company expert, identifies, develops, and supports complex product/service solutions requiring a blend of sales and technical expertise. Coordinates resolution of product/service issues, upgrades, and problems. Serves as a team leader and provides guidance to less experienced engineers. Has the ability to work on multiple parallel projects.

RESPONSIBILITIES:
Identifies, develops and supports complex specifications product/service applications as well as performance requirements needed for applications. Assesses prepared cost analysis for integrating new products and equipment into the manufacturing process. Oversees installation to see that products are installed and functioning according to specifications. Tests to make sure that the product/service solution has the capability to carry out desired functions. Coordinates with management to ensure that proper training is provided to workers to implement operating procedures, safety protocols, and to avoid system malfunctions. Coordinates resolution of product/service issues, upgrades, and problems. Sets schedule of procedures and maintenance tasks as required to maintain product in prescribed condition. Provides complex technical information and training to workers in other departments, such as marketing and legal, as well as engineering and production staff. Leads joint development of system concepts with appropriate members from engineering division. Develops system cost estimates that reflect the organization/clients current ability to purchase, design and build, and writes the descriptive document that adequately describes the scope of the proposed system to the customer and to the engineering and project team members. Responsible for conceptual development, preparation of cost model and writing detailed technical proposals for all types of product/service applications. Interacts with top-level management at customer sites to assess major business processes and address product/service needs. Assists engineers and other technical staff in design and development of products, systems, processes and equipment by analyzing technical problems and working closely to customer specifications. Involves third party vendors and suppliers in the quoting process, where necessary. Travels to the customer's site to assist in project or product development, working with engineering design specifications, objectives and standards. Significantly involved in the overall sales process, pre-sales, the closing of sales, and post-sales support. Participates in sales presentation activities for key prospects and develops and delivers presentations to customer's top management.

Develops and manages software tools in support of Enterprise Management. Formulates and defines specifications for software applications or modifies and maintains existing applications using engineering releases and utilities provided by the software distributor. Conducts program design, coding, testing, debugging and documentation. Performs user administration on Enterprise Management supporting technologies.

EDUCATION & EXPERIENCE:
- Typically requires bachelor's degree or equivalent and 10 to 12 years of related (engineering and/or sales) experience.
- Software development (Java, Perl, SQL, Eclipse, Maven, web application development)
- Windows and Linux System administration
- ITIL® v3 Foundation certification desired
- This position requires candidates to currently hold a TS/SCI with Polygraph security clearance. Due to the classified nature of the program we are unable to advertise the specific polygraph. Details will be discussed with qualified candidates.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Sun, 19 May 2013 02:59:00 GMThttp://careers.caci.com/job/Fort-Meade-APPLICATIONS-ENGINEER-Job-MD-20755/2190061/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Fort-Meade-APPLICATIONS-ENGINEER-Job-MD-20755/2190061/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 76162
Category: Consultant - Business Process
Primary Location: Bethesda, MD, US
Security Clearance: None
Clearance Status: Not Applicable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: None


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

POSITION SUMMARY:

As a company authority, analyzes business procedures and participates in the configuration of software to respond to the client’s needs. Responsible for the implementation and support of integrated ERP solutions. Participate in projects, trains users, testing and participates in research and development. Lead the Travel Applications (GovTrip, PTM, ETS2), PRISM, Oracle General Ledger (GL), WebADI, Oracle Projects (PA), Oracle Payables (AP), Oracle Receivables (AR), Oracle Purchase Order (PO), MarkView (Kofax), Interagency Agreements (IAA), IPAC, Travel GTA Reconciliation Process, and 1099 Process applications for large agency operation and maintenance support and service.

RESPONSIBILITIES:
Analyzes business procedures and determine the appropriate modifications to be applied to the software.
Performs analysis and design; solution development; uses accepted solution engineering practices, design techniques, and tools.
Helps in the development of specifications, configure the system, develop and install modifications.
Provides training to users during the implementation phase.
Develops specific functionalities as required and modifies data accordingly.
Ensures customer’s smooth operation on product.
Instructs users on use of software products and manuals.
Reports problems which might affect total customer operation performance to customer’s management and to direct manager.
Aids customer in implementation issues and final results verification through continuously revising and adjusting customer business processes, data inputs, management reporting requirements, and system usage.
Formulates specifications for computer programmers to use in coding, testing and debugging activities.
Directs completion of tasks within estimated time frames and enforces work standards.

EDUCATION & EXPERIENCE:

Typically requires a bachelor’s degree, and 10 to 12 years of related experience.

PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.]]>Fri, 24 May 2013 03:00:00 GMThttp://careers.caci.com/job/Bethesda-SENIOR-PRINCIPAL-ERP-CONSULTANT-Job-MD-20810/2565955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Bethesda-SENIOR-PRINCIPAL-ERP-CONSULTANT-Job-MD-20810/2565955/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Requisition Number: 74844
Category: Business - Doc Management
Primary Location: Alexandria, VA, US
Security Clearance: NACI
Clearance Status: Must be Obtainable
Schedule: Full Time
Type of Travel:
Percent of Travel Required: Up to 10%


Description:

At CACI, we don't just hire you for a job; we hire you for a career. CACI recruits, retains, and develops a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. We empower you to forge your path while providing you with the tools, guidance, and flexibility needed to accomplish your career goals. CACI has a clear, defined strategy that has guided our success for over fifty years.
Consider a career with CACI, where you will have the opportunity to make an immediate impact by providing the information technology and consulting solutions America needs to defeat global terrorism, secure our homeland and improve government services.

Duties and Responsibilities:
The Records Analyst, Principal will support Federal Energy Regulatory Commission providing supervision and management of stored publications, internal and confidential information and records management. This includes document processing, registry and 1st and 2nd –level customer support functions using and administrating the eLibrary electronic document management system (EDMS), operating the Public Reference Room (PRR) facilities and operating the FERC Records Maintenance Center (RMC). Additional responsibilities include retrieval, digitization, indexing and post legacy microfilm documents using various SOPs. Maintain mailing and service lists. Review eFiling, eService and eSubscriptions including undeliverable email and postal mail, including updating and maintaining contact information using SOPs.

Perform system administration using SOPs. Monitor operational status and availability. Report outages and service interruptions to support staff and participates in outage planning. Identifies and provide details regarding application system errors, proposed enhancements and new requirements. Perform user acceptance testing of application system releases and major configuration changes.

Physical performs record organization, classification, inventory, archival, transfer, destruction, retrieval and duplication of documents using RMC SOPs for the Records Maintenance Center (RMC) Operation. Operates the Public Reference Room in accordance with SOPs. Perform billing and fee collection for charged services (duplicating and mailing).

Provides 1st and 2nd-Level eLibrary customer support for staff (eLibrary document search, retrieval, and printing assistance) using SOPs. Provides 3rd –Level eGov services customer support (answers issues related to processing or business issues, consults with staff when appropriate).

Promotes open communication, transparent decision making, cooperation and customer service. Evaluates user needs, analyzes current methods and provides proactive leadership, strategic recommendations and innovative solutions.
Assists with budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function. Also,develops performance plans and evaluations of employees, including subordinate supervisors as well as reviews evaluations to assure equity of individual employee performance objectives, standards and ratings among lower level staff/groups.


Required Qualifications:

Typically requires bachelor's degree or equivalent and 10-12 years of related progressively responsible experience.
Records Management Certification preferred (CRM, CDIA+).
5-7 years supervisory experience.
Thorough knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.

The clearance level required is dependent on the type of clearance supported by our client.

Desired Qualifications:
Experience working in Federal Civilian Agencies (DOJ, HUD, DOS, FERC, etc.)

Company Description:
CACI provides information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 14,900 employees working in over 120 offices worldwide.

CACI is an Equal Opportunity Employer M/F/D/V.]]>Thu, 23 May 2013 03:00:00 GMThttp://careers.caci.com/job/Alexandria-RECORDS-ANALYST%2C-PRINCIPAL-Job-VA-22301/2506181/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.caci.com/job/Alexandria-RECORDS-ANALYST%2C-PRINCIPAL-Job-VA-22301/2506181/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS