Invent Your Future on an IT Service Management team supporting a premier Intelligence Community agency.
The Mission: All Spark provides IT Service Management to one of the premier Intelligence Community agencies. Our mission is to ensure the successful integration and operation of services across a complex Enterprise IT environment through integration and governance.
Our Impact: All Spark orchestrates and integrates the products, services, and capabilities of the agencies IT service providers to include data center, networks, cyber, desktop, and mission apps, to name a few. We provide a single-pane-of-glass view into the ecosystem via a unified tool for ease of use, reporting, and analytics.
Why Work With Us: The All Spark program works closely with stakeholders to provide value-added service delivery through continual collaboration, utilizing appropriate practices. We define and develop business practices, IT processes, and the tools essential for seamless IT Service Management.
You will help ensure the program’s success by being a contributing member in one of our program’s service areas:
Multisourcing Service Integration (MSI) - The primary driver for the adoption of the ITIL Service Value System (SVS) to achieve outcome-based objectives; accountable for proactive identification, escalation, and implementation of solutions. [ITSM process/practice development and governance]
Services and Systems Integration (SSI) - Facilitates, integrates, and manages MSI practices across the Ecosystem, driving evolution from legacy approaches to the MSI model for service providers, government partners, and product vendors. [Requirements, Risk, Schedule, Configuration Management, and Project Management]
Situational Awareness as a Service (SAaaS) - The technical team responsible for the comprehensive customer service experience and continual service improvement through performance measurements, enhanced analytics, infrastructure monitoring, and customizable dashboards and reports. [Service Now Development and Support]
Integrated Operations (IO) - Provides 24x7x365 resources for real-time mission-impacting events and monitoring. [Command & Control, Data/Service Monitoring, Analysis Support, and Scheduled Maintenance Coordination and Deconfliction]
Integrated Service Center (ISC) - Deliver Tier 1 IT Support as the single point of contact to the enterprise worldwide, maximizing first contact resolution by providing effective and timely solutions. [Frontline Technician, Account Management, Incident Management, Training]
What Our Employees Have to Say...
"All Spark's mission is very interesting and exciting. It's different from previous programs I have been involved with so it presents new challenges that keep me engaged and always looking forward to learning new skills. Within the team, there is a great deal of institutional knowledge. Everyone is willing to share information and help each other for the success of All Spark."
Infrastructure Systems Administrator
"The All Spark program provides me endless opportunities in my job. They provide the necessary tools for me to continue to grow in the program each year. Last year, I was able to obtain the ITIL V4 certification with CACI's Virtual University. This year, I was able to provide surge support for my program by traveling to three of our sites to help relieve with the absence of personnel support."
"Management support is great. My manager put me in for a couple of trainings for ServiceNow and AWS certifications. Those skills have applications on our contract and have a niche alignment to things I am learning on a daily basis. That is just one of the many ways our management looks out for us and encourages career growth."
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